Bank of America
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Category: Business & Finances
Contact Information Florida, United States
Phone number: 8006690102
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Bank of America Reviews
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Phinix
June 8, 2011
Predatory overdraft
I've sent the following to my representative and senator. I've also contacted BofA and been rudely dismissed. I've even emailed Ken Lewis (ken.d.lewis@bank of America.com) trying to at least engage him in conversation. Would love your help in bringing discourse around this matter to a public forum….see the note below….and thank you…. I'm writing you because you represent my voice and that of my fellow Americans in government when we feel we are being wronged. At this time, Americans are struggling mightily to make ends meet. Your efforts to fix predatory lending practices (especially in sub prime lending) have been noticed and appreciated. To that end, I feel that another predatory practice by Bank of America needs to be discussed in a public forum and addressed soon thereafter. B of A currently charges fees of $35 per charge when one tries to charge more than one has in his or her bank account. At face value, it may seem that this is a fair practice. I can understand the practice if someone is passing bad checks and a fee has to be assessed. But with today's debit technology, an automatic decline should be easy and free to the public. When one digs deeper, one realizes that this is a practice purely designed to unfairly gouge the American public through deceit and obfuscation. So, here's the policy…A $35 fee for each time a charge over your funds is ATTEMPTED. As an example, recently I unknowingly was making charges on my debit card when I didn't have the money to cover it. The charges were numerous but only totaled $23. That's $23. One charge was for $.27 cents…for which I was charged $35. B of A charged me over $400.00 in overdraft fees for that $23 overage. I called Bank of America to try to find some relief for these charges and was told no. Seems counter to the "flexibility" and understanding for families that the new administration is trying to get in return for billions in bailout dollars. Look a little deeper and the practice is even more disturbing: 1. You can't actually just get an option for a decline on your charge without the $35 fee. So, even if you don't have overdraft coverage, you will still be charged $35. Since technology has allowed banks to simply decline a charge, I don't understand how BofA can justify charging a $35 fee for each charge versus just declining it for FREE. 2. BofA says the only way to protect against this is to link a BofA credit card or a savings account to your overdraft checking. So, an over-limit charge is charged to your BofA card or deducted from you savings account. In both cases, BofA makes money….either through interest on your credit card or from service fees on the savings account that you are required to have. And, by the way, the overdraft service also has another fee associated with it. 3. As if that weren't enough, BofA recently increased the allowable number of charges per day from 5 to 8. That a $105.00 per day increase, per cardholder. The bottom line is that I don't want my money back from BofA (though they should have at least treated me better considering I hold six accounts with them). I, like the many Americans flooding blogs with similar stories, want justice. I would like this issue explored fully and for Bank of America to be called to answer for this unfair practice. The fact that American taxpayers in the US now own a $50B TARP stake in BofA (which only has a market cap of $40B, by the way), only makes our voices that much more relevant in this matter. Lastly, I will say that I firmly support Obama's call for Americans to be more responsible with their money. I was less than responsible for letting my account go overdrawn by $23. Thankfully, my wife and I make decent money and can cover this amount. Just think how American's with lesser incomes would struggle with this. Then realize that this a core profit center for BofA.
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zerosix
June 8, 2011
Foreclosure
Bank of America Gets Pad Locked After Homeowner Forecloses On It
http://www.digtriad.com/news/watercooler/article/178031/176/Florida-Homeowner-Forecloses-On-Bank-Of-America
Wish there were more attorneys like Mr. Allen.
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Joan Dorn
June 7, 2011
wrong billing
Bank of America sent an E-Bill in an account ending 9825 for
$91.25. I don't have that account, nor do I have any charges
totaling that amount.
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chemist5477
June 4, 2011
run-around/deceit regarding a CD
My father, who is 85, had a CD at Bank of America in Franklin Township, NJ. The maturity date was Tuesday - May 31, 2011 and the total amount in it was $10, 200. He went there on that date to close it out. A female representative told him that the money was not available just yet. She told him to come back on Thursday - June 2nd, which he did. Once there he was told by a male representative not only that the money was still not available, but that the total amount in the CD was $1, 000. He was told to come back the next day - Friday, June 3rd. He did return on Friday, saw the female representative again and was finally able to close it out. He will never deal with BoA again.
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Eseabo123
June 4, 2011
Predatory overdraft
I've sent the following to my representative and senator. I've also contacted BofA and been rudely dismissed. I've even emailed Ken Lewis (ken.d.lewis@bank of America.com) trying to at least engage him in conversation. Would love your help in bringing discourse around this matter to a public forum….see the note below….and thank you…. I'm writing you because you represent my voice and that of my fellow Americans in government when we feel we are being wronged. At this time, Americans are struggling mightily to make ends meet. Your efforts to fix predatory lending practices (especially in sub prime lending) have been noticed and appreciated. To that end, I feel that another predatory practice by Bank of America needs to be discussed in a public forum and addressed soon thereafter. B of A currently charges fees of $35 per charge when one tries to charge more than one has in his or her bank account. At face value, it may seem that this is a fair practice. I can understand the practice if someone is passing bad checks and a fee has to be assessed. But with today's debit technology, an automatic decline should be easy and free to the public. When one digs deeper, one realizes that this is a practice purely designed to unfairly gouge the American public through deceit and obfuscation. So, here's the policy…A $35 fee for each time a charge over your funds is ATTEMPTED. As an example, recently I unknowingly was making charges on my debit card when I didn't have the money to cover it. The charges were numerous but only totaled $23. That's $23. One charge was for $.27 cents…for which I was charged $35. B of A charged me over $400.00 in overdraft fees for that $23 overage. I called Bank of America to try to find some relief for these charges and was told no. Seems counter to the "flexibility" and understanding for families that the new administration is trying to get in return for billions in bailout dollars. Look a little deeper and the practice is even more disturbing: 1. You can't actually just get an option for a decline on your charge without the $35 fee. So, even if you don't have overdraft coverage, you will still be charged $35. Since technology has allowed banks to simply decline a charge, I don't understand how BofA can justify charging a $35 fee for each charge versus just declining it for FREE. 2. BofA says the only way to protect against this is to link a BofA credit card or a savings account to your overdraft checking. So, an over-limit charge is charged to your BofA card or deducted from you savings account. In both cases, BofA makes money….either through interest on your credit card or from service fees on the savings account that you are required to have. And, by the way, the overdraft service also has another fee associated with it. 3. As if that weren't enough, BofA recently increased the allowable number of charges per day from 5 to 8. That a $105.00 per day increase, per cardholder. The bottom line is that I don't want my money back from BofA (though they should have at least treated me better considering I hold six accounts with them). I, like the many Americans flooding blogs with similar stories, want justice. I would like this issue explored fully and for Bank of America to be called to answer for this unfair practice. The fact that American taxpayers in the US now own a $50B TARP stake in BofA (which only has a market cap of $40B, by the way), only makes our voices that much more relevant in this matter. Lastly, I will say that I firmly support Obama's call for Americans to be more responsible with their money. I was less than responsible for letting my account go overdrawn by $23. Thankfully, my wife and I make decent money and can cover this amount. Just think how American's with lesser incomes would struggle with this. Then realize that this a core profit center for BofA.
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ckling
June 4, 2011
Loan Modification
I am so frustrated with Bank of America. I am not a good record keeper nor do I write the names down of the people I talk to. I am kicking myself on a daily basis because of this. In the summmer of 2009 I got behind by one payment on my mortgage. I got scared because $750.00 isn't easy to make up so I called Bank of America to find out what I should do. The man I talked to told me that my best bet would be to go into a forebearance. I didn't know what that was, and he told my I would have a reduced payment of 404.11 a month for 6 months and that someone would call me from the company to go over my options. I specifically asked him if this would come back to bite me in the butt in the end, and he said absolutely not. Needless to say at the end of that period no one called so I contiued to make those payments. About a month after that I got a foreclosure letter with a notation that I owed over $2000 and I have not been able to recover from that ever since. I would love to file a class action lawsuit against them, but I don't know how.
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Eseabo
June 2, 2011
OverDraft Charges
I've sent the following to my representative and senator. I've also contacted BofA and been rudely dismissed. I've even emailed Ken Lewis (ken.d.lewis@bank of America.com) trying to at least engage him in conversation. Would love your help in bringing discourse around this matter to a public forum….see the note below….and thank you…. I'm writing you because you represent my voice and that of my fellow Americans in government when we feel we are being wronged. At this time, Americans are struggling mightily to make ends meet. Your efforts to fix predatory lending practices (especially in sub prime lending) have been noticed and appreciated. To that end, I feel that another predatory practice by Bank of America needs to be discussed in a public forum and addressed soon thereafter. B of A currently charges fees of $35 per charge when one tries to charge more than one has in his or her bank account. At face value, it may seem that this is a fair practice. I can understand the practice if someone is passing bad checks and a fee has to be assessed. But with today's debit technology, an automatic decline should be easy and free to the public. When one digs deeper, one realizes that this is a practice purely designed to unfairly gouge the American public through deceit and obfuscation. So, here's the policy…A $35 fee for each time a charge over your funds is ATTEMPTED. As an example, recently I unknowingly was making charges on my debit card when I didn't have the money to cover it. The charges were numerous but only totaled $23. That's $23. One charge was for $.27 cents…for which I was charged $35. B of A charged me over $400.00 in overdraft fees for that $23 overage. I called Bank of America to try to find some relief for these charges and was told no. Seems counter to the "flexibility" and understanding for families that the new administration is trying to get in return for billions in bailout dollars. Look a little deeper and the practice is even more disturbing: 1. You can't actually just get an option for a decline on your charge without the $35 fee. So, even if you don't have overdraft coverage, you will still be charged $35. Since technology has allowed banks to simply decline a charge, I don't understand how BofA can justify charging a $35 fee for each charge versus just declining it for FREE. 2. BofA says the only way to protect against this is to link a BofA credit card or a savings account to your overdraft checking. So, an over-limit charge is charged to your BofA card or deducted from you savings account. In both cases, BofA makes money….either through interest on your credit card or from service fees on the savings account that you are required to have. And, by the way, the overdraft service also has another fee associated with it. 3. As if that weren't enough, BofA recently increased the allowable number of charges per day from 5 to 8. That a $105.00 per day increase, per cardholder. The bottom line is that I don't want my money back from BofA (though they should have at least treated me better considering I hold six accounts with them). I, like the many Americans flooding blogs with similar stories, want justice. I would like this issue explored fully and for Bank of America to be called to answer for this unfair practice. The fact that American taxpayers in the US now own a $50B TARP stake in BofA (which only has a market cap of $40B, by the way), only makes our voices that much more relevant in this matter. Lastly, I will say that I firmly support Obama's call for Americans to be more responsible with their money. I was less than responsible for letting my account go overdrawn by $23. Thankfully, my wife and I make decent money and can cover this amount. Just think how American's with lesser incomes would struggle with this. Then realize that this a core profit center for BofA.
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Elly Bloksma
May 30, 2011
unlawful deducted fee's
Because of bold account fee's I cancelled my checking account and told the BOA VISA card, that they can not deduct anymore. I paid my Visa with a check, which I had stapled to the info, that they can not deduct any longer from a checking account and I would like to pay in the future with check. The check payment was on my VISA statement 2 weeks before it was due. Nevertheless, BOA-Visa tried to charge the not more existing account and they now charge me a fee for a bounced payment and they refuse to credit this wrongfully on my credit card charaged amount. The e-mail I got from BOA did not respond to my concern, that they were not allowed to charge from a checking account anymore, they just ignore everything. Do I have to accept this wrongfully deducted fee???
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rajpura
May 29, 2011
Cash Advance Fess
I used western union to send money overseas on my Bank Of America Credit Card and was surprised that Bank Of america charged me $10 for cash advance. I disputed but to no avail
Horrible Bank, ripping of customers
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Seismoch
May 29, 2011
Debit fraudulent credit card
I'm writing regarding an affidavit that I submitted some months ago about a fraudulent debit that appeared on my checking account. I gave them my debit card number to cover the cost of mailing of $5.95. That's the only payment that I actually authorized. Then, about a week later they sent me an email saying that they would be sending out another package, unless I contacted them by phone to cancel it. I tried daily for 2 weeks to reach them. Their phones are set up so that you get put on hold and disconnected after 2 minutes. Either that or it's busy. I also tried to email them, but they would not accept emails. In essence, they made it impossible to cancel the order. I gave up and thought that I would just return or not accept the package when it arrived…..but I never received anything although they insist that it was left on my doorstep. After this, they continued to charge my account for various amounts under different names. It seems that B of A is so concerned about fraud when I use my card in another country, but think nothing of allowing this company to have free access to my funds. I contacted my personal banker several times, and spent literally hours at her desk trying to resolve this issue. In the end, she recommended that I open another account, which I did. I thought that this would be the end. All the charges had been reversed at this point. I opened the new account in Dec and in Feb received a letter from B of A stating that they had concluded their investigation and that the monies had been permanently credited to my account. Now, 3 months later, I'm being back charged for the amount of $178.00 and to add insult to injury, B of A is charging me $105 for insufficient fund because I closed my account at their recommendation. I not longer feel that my funds are safe at B of A and will be transitioning everything over to Wells Fargo Bank. I'm in my 60's and have been a good customer for over 30 yrs. I have several business accounts as well as mortgages with your bank. I had my personal banker, Candace Chavez phone the fraud department on my behalf and they were rude and inconsistent with her, first saying one thing and then changing their story and telling her something else. In this time of economic crisis and turmoil, you'd think that B of A would go out of their way to earn our business….as you always say at the end of your phone call. My expectation is that you re-open this case and consider reversing these charges. I would like to hear back from a supervisor and in the meantime will also be forwarding this letter to AARP and the newspapers.
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