Bank of America
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Category: Business & Finances
Contact Information Florida, United States
Phone number: 8006690102
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Bank of America Reviews
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Bo Pompy
July 8, 2009
Unauthorized Transaction Keep Showing Up
After four months and countless phone calls and emails to cancel an unauthorized charge; Bank of America still keeps mistakenly drafting $15 dollars from my business account!
It started out of the blue in April I notice a strange charge on my account for “Online Business Suite Account Management Services”, a charge I did not authorize. I spent 45 minutes on the phone with BOA and finally got a representative to remove the charge and then they had the gall to try and sell me more services I didn’t want. They said the will remove the unauthorized subscription to the “Online Business Suite Account Management Services” and credit my account for the $15. They said I will not be charged for it in the future. The next month (May) rolled around and it happened again! Same thing, spent an hour plus sending emails and calling just to get them to remove this charge and service from my account. June came, same thing again, this time I demanded through emails that they get this problem in front of a manager, because I didn’t want to have this happen every month. I sent about 8 emails total, each time they sent a form letter back and each time I asked if they even read the emails. Every reply keep saying they credited me for the $15 charge and that we were removed from that service. Each time I said this keeps happening and I don’t want to keep going through this, that this was the 3rd month in a row and it keeps happening and to please explain how they will make sure this does not happen again and to get this email to a manager. It was to deaf ears! It happened again this month of July!
I’m so feed up with this and Bank of America could care less! It seems like a scam! Automatically enrolling someone over and over again as if they hope unaware victims will let it slide so Bank of America can make some extra money! I know first hand and my friends do to, how Bank of America is so greedy. BOA orders the largest to the smallest charges on an account when an overdraft happens with in the same day so BOA unfairly makes a lot more money on fees. My friend was only around $10 short one day, but since BOA unfairly stacks the cards against their customers he was charged $175 for 5 overdrafts! If they ordered it from the smallest charge to the largest only the largest charge would have been over-drafted and he would only have had one single $35 fee! I won’t even get started to BOA’s “keep the change” scam like program. It’s the greed of large financial corporations that has gotten this world into this huge financial crisis. When are they going to learn that it’s unhealthy to treat their customers the way they do? Only when large corporations don’t have the power of a monopoly and we have more choices! The customers and citizens loose while the CEOs win! Too big to fail? NO, too big fails!
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edtrain
July 8, 2009
Overdraft Fees
BANK OF AMERICA STEALS 1/2 MY UNEMPLOYMENT CHECK
Am unemployed. Have auto deposit unemployment which would be been deposited to my Bank of America checking account at 0001 hours on 7 July 2009. Woke up this morning to find that Bank of America had processed payments PRIOR to crediting the deposit, taking $280.00 (8 overdraft fees @ $35.00 each) from my account, leaving only $6.09 for me to live on. I request that the $280.00 be credited to my account immediately.
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marie hall
July 6, 2009
home mortgage
I was pre-approved for a home mortgage with Bank of America six months ago. Once finding a home, I submitted the loan application and all of the paper work that they requested. I have been ready to close for two months now. They have post-poned the closing 3 times already, citing one ridiculous reason or the other. The first reason was that they needed additional information from the appraiser. The 2nd reason was due to needing additional forms signed. The third reason was that they needed proof that I was going to occupy the house. The house that I selected was below the pre-approved amount and appraises for more than the asking price. I have a stable income, a credit score of over 700 and a good credit history citing no late payments. The only reason that I can see for dragging out my mortgage is possibly due to my age of 66 or to poor customer service.
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WILL ROBISON
July 6, 2009
CARD BLOCKING
My family and I went to Destin Florida for 4th of July weekend when arriving there I Called Bank of America to let them know that i would be using the debit card, they ask me for my FIN, I had not memorise the number, I was informed based on that my account could not be accessed, this was the first time during a travel I was ever ask that question. I pleaded with customer service that my call was to inform them that my card was not stolen and please do not put a block on my card, ask me a question a person on the road can give answers too. My card was blocked emediatey. The next day 4th July I talked to customer service for cards stolen the only people working, that my card was a business card and they were closed. My family and I sleep in my car Fri, Sat. night, not having funds to pay for a place to stay, My daughter an I have suffered sever sunburn because of this, my hope is that skin cancer does not result from this event.
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DianaM70
July 2, 2009
New Scam
Bank of America is basically keeping two books. The activity sheet that shows your "available balance" isn't accurate. You have to go to the balance history sheet to see "all charges". They keep a second column on this sheet that shows your balance including holds and authorizations which is a completely different amount than what you’re told your available balance is. Holds & authorizations should show up on your activity page as pending charges. They are basically hiding charges on your account to trick you into over-drafting. They just took me for $140 on this scam alone. I am changing banks today. I've never heard of this practice before. I thought only the mob kept two books.
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ljlu
July 2, 2009
Credit card abuses by them
I never applied for or asked for a Bank of America Master card. My bank was bought out, and Bank of America sent me one, one day out of the blue. Within a few months BoA was told to close that branch because they owned too many in our stae, so close together. For years, I didn't even use this card, once I did, BoA began to raise the credit limit again and again, tempting me to spend more and more, but I ddidn't.
Finally, after doing some checking on what makes a credit score even beter, I wrote to them and asked them not to raise the credit limit any more on my account with out asking me frst, I just didn't think it looked good. I have never missed a payment or been late ever, on any bill for any reason, ib my lifetime, and I am in my mid 50's and been a BoA customer for years now. My credit score is excellent, I just checked again w/all 3 credit agencies.
First BoA began sending statements late, however, I knew the due date and I always pay them early, I still payed on time, even with BoA's little game of a black out date, where when you pay they claim it was for the month before, not the month you sent it for. Fortunately I never fell for this games of theirs either. Then they told me they were changing my fixed rate of 8% to a variable of 14.24% and so my option was, not to use the card and pay off this debt amount. So, I told BoA I refused to use their card again and would pay it off at the rate of 8% fixed that we agreed to. However, I got a refund on a purchase I made before any of this happened. BoA was going to claim, "Since I used the card after the change date, I had to pay the high rates"..I argued It was a refund, not a purchase and it was still before the change date, of their "sudden" change in terms".( which I feel is a contract breach) I called Senator Dodd. Now BoA has stopped the 14.25% for a "refund", which indeed was NOT a purchase, so I am back to 8% again. To get this I had to take the whole purchase that was made 2 months before any changes to the acount and move it to another card! However, BoA did accept the refunded money from the merchant! This is blackmail.
Now BoA has changed my credit limit to the amount due! This ended any thoughts I may have had of ever using that card again in the future when they end this nonsense, even in an emegency, not that I would at 14.25% variable!! Anyone with an excellent credit rating should never pay more then a single digit amount for a credit card, there are too many other banks that would love our business.
I've never paid over a single digit for interest in my life, and why should those of us w/good credit pay higher?
Now, this change of BoA, which I feel is a breech of contract on their part, is becoming lower then low, as they are trying to ruin my credit score. Because of BoA, it "appears to a creditor that I have spent to my limit on my Bank of America Master card", which I didn't do, they lowered the limit on my cards by 50% to the amount due, , "to make more money". Their claim to me on the phone when I called to ask why they were doing this to good customers of many decades, they claimed. "They weren't making enough money on my account"? Until 2006, I rarely used the card and I have in the past shown that I can spend and pay it all off. Now that times are harder and our children need help, I have helped them, and now I am still paying well over any minimums they throw at me, I pay 10% or more each month and I don't feel I owe a lot . I feel given the breach of contract by BoA and their promise, "to not change the terms unless I defaulted, missed a payment, or spent over my limit"..I haven't done any of these things, ever! Bank of America told me on the phone that Chase Bank and Citi Bank we're all going to do the same thing.
If this is the truth, and since they all seem to know this before we Chase Customers are told, isn't this conspiracy between the three banks to defraud their customers? How can one bank anounnce what the others will do and not have spoken to them?
If there is a class action law suit, I want to be part of it. I have heard that since Dodd placed NO ceiling on interest rate caps, and the banks can raise the rates until the new "Consumer credit card Bill" goes into effect as much and as high as they want to, for no reason to anyone, we'll get no help until next year, and by then still no caps, that the Banks will continue to charge as much as they wish to, and we can not even file Bankrupsy, should we ever need to.
But wait, there is more. The three banks are going to now DOUBLE the minimum payments due from us, from 2% and 5% to 10%.or more, due as their new "minimum. So, if you pay 800.00 now you'l be paying 1600.00 soon a month, and since this is their minimum, we are all in trouble.
These means, for me, that my now paying off 10% of the balance monthly will become "only paying the minimum", and further damage my credit rating should I attempt to get a loan to get rid of these slave traders and consumer thugs. Congressman Liberman in my state, had his spokesperson call me on another mater about AIG, Lieberman's office "feels that the companies should be able to charge as much as they want to in interest, and that "Not everyone should have a credit card, and yes what they are doing is fair, "they have to make money too you know". (Lieberman also isn't going to support Obama on Health care either, so be prepared)".
Every one of us should not be defrauded by Banks, lured with low rates, having them raise your credit limit without asking you, then if you ever use it they lower it to amount due, , and if you use it, they throw out their contract with you, they change all rules and ruin a persons credit score, "just because they can" and Congress does nothing to help we the people, After al these senators will tell you, it's "Because they aren't making enough money on our accounts and Banks need to make money too"?
Please, Include me in if a class action law suit opens. The Banks borrowed easily from us and we will pay for their "loan" in the near future, count on it. These three banks need to be stopped and some class action lawyer should step up on this one for the people of America, especially those of us who didn't break a single rule.! Not that the rest of you who they hurt shouldn't go after them also.
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ElaineR
July 1, 2009
They will eat you alive
Why you should NOT have an account at Bank of America:
Since the beginning of June 2009 or maybe even earlier, Bank of America has started charging customers phenomenal fees like monthly maintenance fees for
each account. While these fees may have existed before, we heard that on regular checking account and regular savings accounts these charges were unheard of. Monthly maintenance fees of $12 / month are charged on regular checking accounts.
According to the bank's website:
https://www1.bankofamerica.com/efulfillment/documents/09-11-3000ED.20090605.htm
So if your bank balance if low, we suggest you close your regular savings accounts as it will be eaten up by these monthly charges and you will earn derisory amounts in interest.
Perhaps what is striking is the overdraft charges that the bank has. If you use your card and go overdrawn, the bank at its own discretion, can either honor the purchase or deny it. In both case, you will be charged a whopping $35 per transaction.
so if you do 9 transactions that day you will be charged 9 * $35 . A huge rip-off. No bank in the world has yet managed to pull this off except Bank of America.
It is not difficlt to see why:
-This bank has in effect gone bankrupt were it not for President Obama's administration giving them bailout money and making them a national bank in all but name. They are now in a position where they know they cannot fail and therefore they will go out there and do everything they can and everything customers think they cannot in order to balance their books.
They will start with fleecing their customers at any occasion.
Here's what the bank says on it own website:
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Overdraft Items (an overdraft item)
NSF: Returned Items (a returned item) Overdraft Item Fee $35.00 each item Reduced Overdraft Item Fee: When we determine that your account is overdrawn by a total amount less than $5.00 after we finish processing for that day, we reduce the Overdraft Item Fee on your account and charge only $10.00 for each overdraft item that day. Please note that the $35.00 NSF: Returned Item Fee applies to each item we decline or return unpaid.
When you do not have enough available funds in your account to cover an item, we may either pay the item and overdraw your account (an overdraft item) or we may decline or return the item unpaid (a returned item). In either case we may charge you a fee. An “item” includes each order or instruction for the payment, withdrawal or transfer of funds from your account. Examples of items are a check, an in-person withdrawal slip, an ATM withdrawal, or another electronic instruction (such as a debit card purchase or Online bill payment instruction). Please see the Deposit Agreement and Disclosures for more information about insufficient funds, overdrafts, returned items and how we process and post items.
Fee applies to each overdraft item and each returned item with no more than 10 items charged each day.
To help you manage your account and prevent overdraft fees, we recommend that you use Online Banking, Online Alerts and Overdraft Protection service from your savings or credit card account. As an example, use low balance alerts to get notified when your balance drops below an amount you set. For more information, go to bankofamerica.com/feesandprocesses or see the Helpful Information for Better Banking brochure.
Overdrafts – Extended Overdrawn Balance Extended Overdrawn Balance Charge $35.00 – charged when we determine your account is overdrawn for 5 or more consecutive business days. The Extended Overdrawn Balance Charge applies when we determine that your account has been overdrawn for 5 or more consecutive business days. For each time that your account is overdrawn 5 or more consecutive business days, we charge one Extended Overdrawn Balance Charge.
We charge the Extended Overdrawn Balance Charge after the 5th consecutive business day. The Extended Overdrawn Balance Charge fee is in addition to applicable Overdraft Item Fees and NSF: Returned Item Fees.
You can avoid this fee by depositing enough available funds in your account to cover your overdraft plus any fees we assessed within the first 5 consecutive business days.
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Please note that it is not because a transaction will take your account below $0 that the bank will decline the transaction. They may decide to be courteous and honor that transaction and then charge you a fee of $35 or they may decline the transaction and still hit you with a $35 fee.
Bank of America is certainly in our eyes, the worst bank in the world and a disgrace to America, the great country.
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X-colt
June 30, 2009
Add It Up Program
B of A has Add It Up program that says it will pay cash back if you use their card to buy from certain websites. I bought washer/dryer from Home Depot's website, which was advertised on BofA for 6% cash back bonus. I could have used another rewards card but went with BofA. Big mistake. They won't pay the cash back bonus promised. Won't respond to emails, phone calls lead to empty promises.
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Margaret Freihaut
June 27, 2009
fees
I had a credit card account with Bank of Ammerica I had not used and had no activity on for 1 year. Another company that I do business with (Ancestry.com)charges a fee one time a year and charged this inactive account. I called Ancestry and had the fees reversed and was charged late fees and interest by Bank of America for the reversed amount. I now owe 48.31 which is all fees for this reversed amount. I tried to cancel this account last year but somehow they kept my account open. I called Bank Of America to resolve the late fees for this reversed amount and they would not credit my account for them.
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whk
June 27, 2009
Bad ethics
For three months we have been working with Bank of America to purchase a short-sale being held by Countrywide now Bank of America. We are the persons who had an offer on the condo unit in Los Angeles area
We made an offer the end of March 2009 on the property.
On April 10, 2009 Our real estate agent received first verbal verification that our offer had been accepted from Bank of America real estate agent Maggie . We were told the written acceptance would soon follow.
April 21, 2009 our agent reported that she had received an e-mail from Maggie stating she hasn't heard yet and has been calling them 2 to 3 times a day. She said the supervisor was on vacation but is back now and we would have the papers in a few days.
April 25th, 2009 our agent reported that Maggie called the supervisor last week (Wednesday) and explained that the negotiator had told her she was faxing the approval and it never came and that the negotiator isn't returning her calls. She spoke with a supervisor who said she would look into the file and talk to the negotiator. Said to expect a return call in about 48 hours - meaning Friday or Monday). Maggie promised me she would call the supervisor again on Monday for an update.
April 28, , 2009 When our written acceptance had not come Maggie reported to our agent that she found out Bank of America has closed the file when she called to change her fax number. Apparently what they did was put on the notes that the buyer had cancelled the offer. (WHICH WE NEVER DID) The supervisor of Bank of America was able to fix the problem so we should be getting all the paper work by Tuesday of next week. Tuesday came and went.
May 13, 2009 Maggie reported to Our Real Estate agent that she has verbal approval from the supervisor but doesn't have it in writing yet. Maggie told Our Real Estate agent she would send our agent Our Real Estate agent a counter offer changing the escrow and title companies to the one that the bank was request. Maggie told Our Real Estate agent escrow is being opened and that we could do the home inspection.
May 21, 2009 Maggie has electricity turned on for inspection.
May 29, 2009 Inspection is back. We are still waiting for paperwork that is still not coming though we have been assured repeatedly it is on its way. Our Real Estate agent has put calls in for Maggie to see if she has talked to the supervisor recently. Maggie had said the supervisor told her she would have the approval out the first of this week.
June 3, 2009 Maggie reports that paperwork is being reviewed and can be expected soon.
June 8th escrow emails Our Real Estate agent that escrow is being opened.
June 9, 2009 Maggie reports the Our Real Estate agent that papers are still not ready and she is to follow up with them on Friday.
One June 15, 2009 We find out that the reason the paperwork is held up is because the lender made a mistake in the spelling of the buyers name.
Maggie writes our agent:
Sent: 6/15/2009 9:44:26 A.M. Pacific Daylight Time
Subj: Re: 11124 Burbank Blvd 104
Our Real Estate agent, the lender still is gone take about 2 weeks before they send the documents, since they had the wrong buyer's name on them they have to changed everything even do it was their mistake their process takes about 3-4 weeks to correct them. Please let me know if your buyer is willing to wait. I know it is very frustrating but there is not much that can be done but wait. Talk to your client and explain the situation and if she is willing to wait then we continue with the file if not
We told our agent that we are ready to purchase the property. We would wait for the corrected paperwork.
June 18, 2009 our paperwork moves from phase 1 to phase 2 negotiator. According to your own personnel, as of June 18, 2009, Bank of America had definitely accepted our offer and it was being finalized.
June 19, 2009 Our RE agent receives an e-mail from who reports that she just had a long e-mail conversation with the supervisor at Bank of America. They reviewed everything and don't find anything missing. According to the supervisor, they should be wrapping this up soon . Enclosed in her email was partial correspondence from Bank of America phase 1 negotiator Christopher Tata, who writes to Maggie:
Don't need anything else. And tell the buyer, to hold her horses, she is getting a property at a good deal, and these short sales take time. If she wanted a "Speedy" transaction, she could have bought new!!!
Note: Not sure what prompted this remark but it was made.
June 24, 2009 still waiting for the documentation that had been promised repeatedly, it was with complete shock after three months of your commitment that our offer was accepted, this is what we receive by email: In a message dated 6/25/2009 9:16:41 A.M. Pacific Daylight Time, MAGVES writes:
Hello,
the lender has accepted an offer with no loan or appraisal contingency and the buyer to make up the difference if appraisal comes in lower than the sales price. And the offer is not from our office. Thank you for your offer and I will be keeping yours on file.
Warm Regards,
Maggie Escareno
That was it after three months of being told our offer was accepted and paperwork would soon be coming.
If we are going to get out of the mess our country is in, we need to practice good ethics.
We need to believe in our word and the word of others. A short sale is no reason for bad ethics. We need to believe in the ethics of Business again. It was bad ethics that got us into this mess we find ourselves in today. Only good ethics can reverse that.
We expected Bank of America operate ethically and honor the word of their representatives. Were we wrong?
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