I placed a two-part order with B&N on Dec. 15. I paid for expedited shipping for part of the order. The other half shipped for free. I received one item with no complaints.

The other item, however, has been the bane of my entire Christmas holiday. I got an e-mail stating the item would take an additional 1-5 days to ship. Less than 12 hours later, I got ANOTHER e-mail requesting that I OK an additional THIRTY DAYS for the item to ship. I called customer service and Diane assured me the item had shipped. However, nothing on the order status on the web site reflects this.

I called customer service AGAIN and spoke with an impolite agent that said the item would be "manually shipped, " meaning it would ship within 24 hours and I would receive confirmation via e-mail.

I won't hold my breath. I will NEVER again order from barnesandnoble.com

I have NEVER had this trouble or rude customer service in the 12 years I have dealt with Amazon.com

Get it together Barnes and Noble!