I called this store to inquire about a pair of shoes in my size. They indicated that the size I was interested in was not available in their location. When I asked them to call another location to see if the size was available elsewhere, the person I spoke with said "We generally don't do that for sale merchandise". Not sure why, because even on sale, the shoes were over $100. But I suppose for Barneys, that "trivial amount" is not worth their time? Anyway, the clerk I spoke with took my name and number and promised to call me back. She never called, I called two days later and she said, "Yeah, I didn't check". Excuse me? No apology. So, I wrote a disgruntled e-mail to Barneys explaining my bad experience. No response. Not one to give up easily, I wrote another e-mail. Yet again, no response. Terrible, especially since they are positioned as such a "high-end" luxury retailer.