Noticed a charge on my checking account that I did not make and called BB and T immediately. someone was trying to use my check card in Indiana (I am in North Carolina) to buy $1300 dollars worth of appliances. When I called< I was told that my home address had been changed to a Brooklyn, NY address. ????? Someone hacked my account online and changed all my personal info without BBT even notifying me in any way. When I panicked and started asking the customer service rep on the phone to help and what to do, I was flatly told that it was MY responsibility to call the appliance store and get the order cancelled, thet it was MY responisibility to get the store to fax something to BBT saying that they were 'releasing' my money back to me, etc...they will not help you, they take no action for you whatsoever. They then sat on MY money for two weeks, refusing to credit me back the 1300 dollars even though the furniture store cancelled the order. I have never in my life seen such poor customer service. YOUR MONEY IS NOT SAFE WITH BB AND T .

GAP insurance is a good thing to have when financing a vehicle. Most policies will rporate the premium so that if you trade or sell the vehicle you get a portion of the premium back. BB and T does not do that. I financed a car for 5 years. The premium for the GAP policy was 700.00. I had the vehicle for 2.5 years. They refuse to refund any of the premium. Most GAP policies are not like that. In the end do not allow financing through BB and T or get GAP insurance through them.