I have been renting from Blockbuster for some years and have never had a problem. I have paid late fees when I had them prior to Blockbuster changing the policy on "No Late Fees". I have now dealt with two issues within a month's time.

Recently, since the beginning of October, I had returned a dvd that was "late". Either way, it was returned and I was told that it was not in. After searching the entire store, they finally found the "lost" dvd. They had slipped it into a section that was considered to now be owned (after paying the dvd owner fee of $24.40). The dvd was returned one of the many copies it had. I still had to pay the ownership fee and now own a dvd that was orginally returned to the store.

Secondly, I received a call from Blockbuster saying that I had late dvds. I rent the dvds the same day I had supposedly never returned the last dvd. I returned those dvds two or three days after renting them out. I went into the store tonight and complained. The person at the counter wrote down the numbers and searched for them throughout the store. She found them both and took both late movies off.

She was very polite about it. But, now, after dealing with issues twice of "late" movies, I have decided to end my membership and make sure that this does not happen to anyone else I know, or they know.

So maybe now, Blockbuster's slogan should be "No Late Fees, now Own the Movie".

The Blockbuster store I am complaining about store #12377. It is located at 806 Dr. Martin Luther King Jr Blvd, Seffner, FL 33584.

I have been a Blockbuster customer for years and have never had a problem in any store I have gone into. I moved, and decided to go to above store; however I couldn�t find my card. I have always been able to use my Drivers License, but the guy at the counter said he couldn�t find my account, so I reopened another account at that location. I gave them my debit card information with the understanding that they were a legitimate, respected company and would use the information responsibly. I rented a couple of movies, and left them on the roof of my car as I drove off. They charged my card and then I proceed to rent more movies there. I usually rent about 5 at a time. I rented a few with no problems, and low and behold after just a couple of times renting at this store, they are now claiming I did not return a movie. I was checking my bank account online, and noticed a $10.69 charge from Blockbusters. I didn�t know what this charge was so I called and spoke with one of the associates. He informed me the charge was from Dora the Explorer that I did not return. I specifically remember returning that movie, because at first I couldn�t find the case and had to search my son�s room for it. I found it and when we got to Blockbusters I put the movies in the drop box and my son got all upset because he thought I threw his Dora movie away. I told him that I returned that movie and he said he would look. While I was on hold, I thought about it and I never received a phone call from them telling me I had a movie out late. I had recently changed my cell phone service and got a new phone number, so I thought that I hadn�t updated my phone number. When he came back and told me he couldn�t find it, I asked him to update my phone number. He sighed and asked me what my number was and I gave it to him. He said that was the number that they had on file for me. I didn�t specifically ever remember giving them my phone number, but asked him if they had my correct phone number why I didn�t receive a phone call about an over due movie, I may have been able to get this fixed 2 weeks ago. He then told me that the computer shows they did call me, and mentioned that I had a movie out that was one day overdue, and that I would start receiving phone calls tomorrow about it. I went on about the movie I just paid for that I do not have. He said he looked and they didn�t have it in their store. I told him that I would be in, to find out more about this. I went in and told him that I wanted him to find my movie. He took me to shelf where it would be and showed me that it was not there. He said that when I spoke with him on the phone that he looked in a mix match drawer. I asked him to look again, and he did not. I asked him if they had a defective drawer that it could have gotten thrown in and he didn�t respond and walked behind the counter to talk to another associate. He told me I could talk to the store manager tomorrow. It concerned me that he said my number was correct in the system, even though I didn�t receive any calls, that he says that computer shows that I did get, and also that he made no effort to look for the movie while I was in the store. When I left and got home, I thought about it and regardless if I could get this problem resolved store level, I would never return to that store again, because I think that something is not right there, I don�t think they look for movies, or care, or try and cover up their own mistakes at the expense of the customer. So I went on-line and emailed Blockbusters and explained the situation and told that I would never return to the store again, however whether or not I continue going to any Blockbusters ever again is dependent on whether or not I get my $10.69 back. I told them that there are way too many options out there to continue going to a company that took my money, which is what they did, because they took my money and I received no benefit at all from it. I don�t have the movie but I�m out $10.69. They have my movie somewhere and now have an extra $10.69. The next day I returned the movies that I had previously rented, when I returned my other movies and asked the girl at the counter to give me documentation that I returned these movies. She asked the same guy that I spoke with the day before how to do it, and he told her to print a history. She did and handed the receipt to me. It had notes on the receipt that he had put on my account about my visit with him yesterday, saying that I was upset and rude to him. I was absolutely upset, he was telling me I didn�t return a movie, that I did- he was telling me I got phone calls that I did not receive, and would not look for my movie while I was there in the store, even though he claimed to look for it while I was on the phone. I just kind of chuckled when I saw the comments on the receipt because in the end I get the last laugh. There went a large amount of money that I would have put into that store. One day he will grow up and realize that it�s customers that give him a paycheck, and if he continues acting the way he does and loses more customers, he�s going to be looking for a new job when it shuts down because it�s not making any money. He can say what he wants about me, in the end I�m one of the reasons he got a paycheck and that reason is gone. Though it doesn�t seem like a lot of money, it�s still my money. I work to hard for my money, for someone to just take it for no reason. I don�t have $10.69 to just throw away.

I have not received a phone call as of yet about my complaint so I guess Blockbusters doesn�t care if yet another customer is gone, because they got their $10.69. I will now post this on any consumer complaint board that I can find on-line.

I've had Blockbuster Movies on-line DVD rental service for 3 months now and have had many serious problems with poor service.

Three times already they sent me movies that were too damaged to play - and I tried them on two different makes of DVD players. When you get a damaged movie, you have to wait for them to re-ship the same title and you end up getting fewer movies for your bucks. The movies were so obviously deeply scratched that if they had a better quality control, the bad DVDs should never have been sent out in the first place.

Also, today they shipped me a movie I had already got through their Total Access plan. When you exchange a movie you received by mail for one from the local Blockbuster store, their system is supposed to remove it from your on-line waiting list (which they call the "queue") of the ones you want them to send you next. Sometimes they remove it, sometimes not. So then you have to wait for that same movie to come in the mail, send it back, and then wait for another one to come. This takes more than a week total!

Also, they have been slow to ship the next movie, even though they claim it will be sent within a day - this is by no means rare.

My last complaint: read about a movie I wanted to see, Blockbuster on-line didn't have it. I checked the Netflix site and they DID have it.

I will be dropping my Blockbuster on-line service as soon as the period I've already paid for expires.

I have never found it so hard to apply for a job online. I cant find any site that will let me apply to blockbuster wihtout having to forward me to Spam sites and stuff i don't want. I just want to freaken apply.

I signed up for Blockbuster's online services and was billed a monthly fee. Since I never used the services, I did not give them my new credit card number when it expired in July of 2007. They continued to email me stating that they needed the new card number. I ignored the emails, since I wanted to cancel anyways. Last week my wife noticed that they had continued to charge our expired credit card since July. When I emailed them, they wouldn't even answer my questions about the expired card. It doesn't even look like they are reading my emails, just sending me some stock response that has nothing to do with my complaint. I'm now on my third email and they will still not discuss the expired Visa. I have told them repeatedly that I do not want my money back before the card expired, even though I didn't use their services once. I only want the money they have stolen off an unauthorized card after the expiration date in July. I even contacted Visa to see if they had given them my new card expiration date (they claimed they didn't). Blockbuster won't even address the expiration issue, but keep saying things that have nothing to do with my emails.

And here's the kicker. Even though I canceled my account officially the first time I sent them an email, they charged my expired card for another month afterwards. When I sent another email asking why they hadn't canceled my account, they wouldn't even address the card being charged after my cancellation.

Please beware. I don't want anyone else to have to go through this. I am still hoping to resolve this amicably, but am contacting my bank and if necessary, an attorney. Are there any class action lawsuits against Blockbuster on this issue...