Order #00880989

My sister send flowers to me in Ontario from Arizona. When I receive flowers I take a photo, send to the purchaser with a thank you. In this case what she chose to send was not what was received. It was supposed to contain many carnations among other flowers. What was received had not one carnation but many mums. Florists seem to be substituting less expensive arrangements than what is being paid for. I do not like to hear that people get ripped off in this manner. With today's technology it is easy to share what was purchased with the click of a button. Florists, as in this case, seem to forget that. Although the goal was achieved in surprising me etc. and making me happy, the point is the substitution.

I've ordered flowers with a vase and a teddy bear from this Ontario based company two days in advance, to be delivered in Toronto. I've also paid a premium for morning delivery.

Not only were the flowers not delivered in the morning, the order was wrong and I was unable to get an update as to its status as this company does not have live customer service representatives and the online help has no authority to respond to anything beyond the simplest inquiries.

I would highly recommend that you do not order from them as smaller, local flower shops offer much better and reliable service at similar prices.

My flowers were delivered upside down and in a complete mess. The so called fast on line complaint line was a waste of my busy time. I had to take pictures from my office and send them in? Which I did. I was promised a replacement yesterday, this has not arrived. This is the worst service in the city. I have hundreds of associates that I will advise of this mess. This business is pathetic!

If you order a flower arrangement for your Mother-in-law's Christmas present and the company don't have the flowers to send to her you would expect them to contact you and say so giving alternatives to your gift. Instead, Bloomex took it upon themselves to send a gift basket, which they couldn't tell me the contents of. Upon complaint they never came up with a solution to this predicament and on asking for a refund they then tried to charge me to pick up the unwanted, and unordered gift. This is still ongoing...

DO NOT DEAL WITH THIS COMPANY

I think this is the worst online experience I have ever had.

I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door at 1 pm but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace her GIFT. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with?? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.
Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!