On the 21st January 2009 I booked 4 passengers on return flights (Manchester - Knock) travelling on the 4th April 2009. On the 11th March BMI informed me that the flights were cancelled. They offered alternative ones that were not acceptable. A "full" refund option was offered which I chose to opt for. This involves me ringing BMI baby on a premium rate of 35p per minute - 20 minute call, most of which was on hold - only to be informed that my "full" refund would not include £28 credit card fee. The only reason offered for the cancellation was "due to operational issues". Fortunately I have arranged alternative flights with another airline but to Galway, meaning I have to cancel Car Hire at Knock which has cost me £25 administration fee! A letter of complaint to BMI customer services has, as yet, produced no response. Why should I be out of pocket to the sum of £60 simply because BMI chose to cancel a flight that I booked in good faith? Gaulingly I booked with BMI because Ryan Air cancelled in a similar way for seats booked in November 2008!