This is a very disreputable website. All I wanted was a fix it scratch repair pen for $9.95. They charge another $9.95 for shipping and handling and then they add on a vacuum that I didn't want for another $12.95. I tried to cancel the order but couldn't find a customer service number or address. After reading reviews that the product is does not work I had to go to Simoniz.com to get an e-mail address to cancel. I still don't know if it will be cancelled. Don't buy from this company and don't deal with this website. Once you get on it is very difficult to get off. I can't believe they allow this kind of thing to operate. I thought Simoniz was a good company. I will never buy there products again.

Website ordering is very misleading and confusing. I didn't want the vacuum but accidentally ordered it. I immediately followed their posted procedures to cancel it, but it was sent to me anyway. When I phoned customer service to discuss this, they said there would be no refund for the vacuum because it was "Free" and all I paid was shipping of $12.95. They were rude and unhelpful. The actual Fix it Kit is really cheap and tiny. What an incredible rip off!

Simoniz Fix It Kit is a complete rip off!!! Don't buy it!