July of 2009 I purchased an expensive digital camera from Camera Kings (a Canon 5D Mark II). The salesman at Camera Kings offered me an extended warranty for an additional cost - I think it was about 350 USD. I explained to the salesman that I lived in Mexico and would only purchase the warranty if offered door-to-door service because I did not want to deal with export/import issues and costs associated with sending a product to the US from Mexico. The salesman assured me that this was the case and the product would be picked up and delivered from my location in Mexico.

A few weeks ago, my camera failed and I contacted the warranty company to have the camera sent for repair. This was when I found out that I was responsable for all shipment costs and paperwork to the warranty location in New York. I called Camera Kings to explain this situation and demand my money back. Their response was that I should have reviewed the details of the warranty agreement when I recieved it and my only recourse was to work with the warranty company.

I found many similar complaints on this web page with regards to Camera Kings deceptive practices and upselling. I hope these comments help potential future buyers to avoid Camera Kings or at least be more aware of who they are dealing with.