Cell C
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (254) |
|---|
|
Category: Electronics
Contact Information
South Africa
|
Cell C Reviews
|
Looter
September 28, 2010
Cannot make any calls or fix the problem
They phoned me 4 times to upgrade my contract. Each time I said I want to cancel. I mailed the service desk on 2Jun to cancel and on 8Jun I received a response that it will be cancelled. On 6Sept billing was still being deducted from my account and i eventually gave up and upgraded my contract. On 4Oct I went to CellC at Centurion as I coudn't phone, was told it was a prepaid contract (never used it in the past, so never exceeded the limit), the assistant migrated the prepaid contract to a casual chat contrat and said by the Monday it would be fine. From Monday 5Oct, I have not been able to make calls or send sms's. At one point, I also couldn't receive calls, but that was resolved quickly. On 6Oct they logged a query on my account as the normal support procedures didn't work. On Sunday 11Oct I phoned again as I got no feedback, spoke to Tshepo - the manager who said a change would be made on Monday morning at 8:00am on the network side. Still to date, no feedback. Phoned again this afternoon and they said on the system it was fixed yesterday, still can't phone.I therefore demand that my contract be cancelled with no penalties as they can't provide a service.
|
|
|
Soncelle
September 28, 2010
Bad service and empty promises
Once again I had to endure bad service from Cell C. I've lost count of all the reference numbers that I've received because clearly they mean nothing. I called on 5 June and spoke to one of your consultants by the name of Raymond Sibanda. I migrated from casual chat 100 to contral chat 125. This ended up in an abortion.
Was contacted by Toga Mahlandu from clients relationship on 23 June after I've complained. She promised to get this resloved. So much for that.
After 3 months somebody at Cell C woke up and realised that they never posted me a hand-set and contacted me on 28 September. After speaking to the consultant I opted to go back on casual chat 100. I phoned one 29 September to advise to cancel the casual chat 100 contract and to go back on control chat 125. I was told this takes 72 hours well it is now 336 hours and counting and still nothing has been done. I called on 8 Oct to follow up and was give a new reference number 3678316 by James. This time I was told it would take 48 hours but due to the week-end it would be done on 12 October 2009. Once again this ended up in empty promises.
|
|
|
Domrist
September 28, 2010
Imagine paying for what you don’t use
On 10 July 2009 I was called by a telesales person from Cell-c by the name of Trevor. He told me that I will only pay R100 for a mobile contract a month for the duration of the contract, of which he was blatantly lying to get a sale from me, i pay more than that. I then had problems with the sim card as I was unable to use until I had to go to one of their shops in the malls (time and money consuming). I then had another problem which still persists as I am unable to use my sim because no mobile can detect it. when I called customer service and spoke to Alexis on 01102009 he assured me that someone will call me back on my Virgin Mobile number between 24 and 48 hrs as I don’t have any other cell-c number to call them with. On 13 October 2009 I called again and I was told by Sibusiso that my query was closed as no one could get hold of me and that I have to reopen the query which I will only be contacted after 24-48 hours. I now have 2 ref numbers of which one is now obsolete. I wonder why I just didn’t get a contract with Virgin Mobile. My advice, stay away from cell-c, period. The (non) service given by cell-c is putrid and needs a lot of work, i wonder who does thier training.
|
|
|
Smokegets
September 27, 2010
No one at Cell C care about providing service to a new customer
I wanted to port my cellphone number from MTN to Cell C (don't ask why), and did everything I was told to do. No acivity on my phone for a couple of days so I called the Cell C shop where I bought the phone. A problem with registration, we'll register you again and all will be well. Wasn't, so called Cell C call centre about 12 times over two days. I was cut off, put on hold and cut off, given incorrect info, told twice to call the next day, once when I asked for the 'consultant's' name he put the phone down on me. Needless to say I am at my wits end. Does no one at Cell C care about providing service to a new customer, not to mention the hours I have wasted. And my phone is still blocked. Maybe MTN wasn't that bad after all.
|
|
|
Sonny35
September 24, 2010
Empty promises and bad service
This has been an ongoing issue with Cell C for a week, first get offered wrong package, then promises because of all their mistakes my phone WILL be delivered today - phoned 3 times today - 3 promises that it WILL be delivered today - called again - order has not been despatched.
What to do - I pay my other two contracts on time - Spent about R200 on phone calls from Cape Town to get extra line.
|
|
|
Emkerr36
September 24, 2010
As of today, the contract has not been canceled
My wife gave notice to terminate her Cell C contract wef the 30th September, on the 18th August. We made Cell C confirm acknowledgement of the letter, and as of today, the contract has not been cancelled. When trying to get an answer from cell C, A Mr Vusi refused to assist me, and wanted to speak to my wife, She is currently in England, which is why we gave them advance notice. My wife does not work and I settle her account each month, which is on the basis Cell C insisted we open the account in the beginning. Now I cannot get anywhere with them.
|
|
|
Ekenno
September 24, 2010
Losing money due to bad reception
I have a cellphone contract with Cell C, through Nashua Mobile. For the past month people contacting me via email and landline telling me that my cellphone is off and they can't reach me. I've lost thousand of rands due to 'not being available'??
The coverage in our area hasn't been wonderful at all, but I haven't experience this amount of bad reception. This is very bad service, and I am thinking of moving my contract to a different network.
I guess the reply on this complaint will be, dear Mr Theron, We are sorry for the inconvenience caused. We have forwarded the complaint to the Network Team. And a Rep will contact you soon.
|
|
|
Malleo
September 23, 2010
Contact centre useless and don't respond to e-mail
I have a contract that ended in September. I tried to call the Call Centre to have the contract stopped but their IVR system does not actually have an option for this scenario (obviously they don’t want people to cancel contracts).
I then selected one of the other options on the IVR and got through to a consultant. I requested the consultant to put me through to the correct section. My call was placed on hold and dropped a couple of minutes later.
I then e-mailed my request to both e-mail addresses supplied on their website. To date I’ve had no response to these e-mails.
|
|
|
Artemen
September 23, 2010
Not competent to do a job
Not compitant to do a job...My husband before still this year with me standing next to him requesting to put me on as a contact person...I call today to find out some agent was incompatent to do a job...yet again...Needless to say ... the website is so useless you cant even get a statement to load...tried july august september and october. even more...he still shows business chat 700 even though the details have been changed a month ago already...so is he or is he not on business chat 700 cause as far as i know..he requested a downgrade...
|
|
|
Turoiss
September 22, 2010
Unwilling to assist but they can take my money
A relative of mine took a contract for me on her name. We have been trying for about a year now to get Cell C to change this to my name so I can deal directly with Cell C as I am the user of the phone & I pay the account every month. She is now living in Durban & does not have the time for phone calls & e-mails on my behalf every time I have an enquiry or want to make changes.
I have provided them with letters from the account holder stating that I am authorised to make any changes on the account, as requested by them. Over the phone they ask me for such a letter but when I get to the branch I'm told this does not count as they do not have the system ability to change the details. When speaking to someone at the same branch a day later I am told to send a letter & told that the wording in mine was not the exact script they need. COME ON, GUYS, WAKE UP!!! I'm sick & tired of being sent up & down. I need to upgrade and make changes to this contract as I'm using the phone for work but they are holding me back. It's costing me money bacuase I can not get what I need from them.
|
|
RECENTLY UPDATED REVIEWS
Heritage Roofing & Siding
Cookies San Bernardino Dispensary
Green Attics HVAC & Attic Insulation
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
