UITERS SWAK DIENS - NO CUSTOMER CARE SERVICE FROM 084140 OR 084145 !!!
KAN GLAD NIE IN AFRIKAANS GEHELP WORD NIE!!!

After waiting 2 weeks for a phone on my udgrade, I could not collect it on day of delivery because they could not get their system to work. I had to go back the next day, driving 50km to fetch the phone. Since 26 Feb 2011 I can't send messages from this new phone. I tried to contact their customer centre but can't get hold of them, you have to hold on for hours and they don't respond to your call. I send an email as weel, still no response. Their service is pathetic!

Beware of Cell C!
I would like to warn everyone not to repeat my mistake. In November I signed up with Cell C, paying cash for one years supply of data bundles – 2 GB per month. As I had never used 2 GB in a month I calculated that the offer would work me out to R 125 per month – being less than I then paid monthly for using internet. After a few initial setup problems November and December worked out excellent and I started patting myself on the back thinking I had indeed made a good choice. Oh, what a mistake!
Towards the middle of January my data bundles started to mysteriously disappear. I had to buy additional airtime to the value of R 400 which I converted to 1 GB of data bundles! I could not understand why as I mainly use my bundles to send and receive e-mails. At no other time (during 2 years) I had even come close to using this amount. I put it down to an upgrade of my Windows – only farfetched explanation I could come up with…
1st February I received my monthly 2 GB. On the evening of the 6th February, before switching off my computer for the night, I still had just above 2 GB. On Monday the 7th when starting up my computer and connecting to check my e-mails – all my bundles were gone!!!
I phoned Cell C customer line – being disconnected several times and finally after 35 minutes waiting got a consultant telling me there was indeed a problem. Cell C was doing a system upgrade- as per the messages they had supposedly sent me - and it seemed many customers had lost all their bundles. Not to worry – they hoped that the problem would be sorted out sometime during the day. No, they could not notify their customer when the problem was rectified. But I could always phone again to find out…
When I later in the afternoon managed to go online again Cell C had recovered 1 GB of my data bundle. I phoned again. Again I had to wait close to half an hour in telephone line. Again there was nothing anyone could do – I was promised that they would look into it and get back to me.
On Tuesday nobody had gotten back to me. I sent two e-mails to customer service. Nobody responded.
On 12 February I again spent 30 minutes in a telephone line before reaching a consultant. I spent at least another half an hour explaining and re-explaining my problem, now it seemed I had 10 GB data bundle. I was given a reference number for the first time. I then requested:
• Cell C must follow up why I do not receive any of the notifications I had been told had been sent me – rectify the problem and let me know.
• Find out why my data bundles had been disappearing during January as they claimed this had nothing to do with all the other data bundles that disappeared.
• Get back to me with feedback.
• Let me know how they would re-pay/compensate me the R 400 spent on buying additional data bundles.
Wednesday 16th February nobody had gotten back to me. I sent another e-mail to customer service requesting they urgently phoned me.
Friday 18th February I spent 38 minutes holding for a consultant. When giving my telephone number the consultant could not find any notes on my many calls and queries. The reference number given me was wrong – it referred to an old query not made by me. I again had to tell the whole story another 30 minutes on the telephone.
The consultant promised me (why did I not believe her???) that she would investigate and get back to me later during the day. It is Tuesday 22nd February. Cell C has not contacted me.
I have spent more than 3 hours of my time on a telephone waiting for and speaking to a consultant – at what I on Friday discovered, when receiving my telephone bill, CELL PHONE RATES! (I was told to phone this number from a land line as it was charged at normal local rates.)
Conclusion: Instead of paying the supposedly R 125 per month for internet I have till now paid close to R 400 per month including the top up I had to do when my bundles disappeared and the cost for waiting in telephone line to speak to Cell C. This does not take into consideration the time and frustration! An expensive swop for lousy service!!! And the worry of not knowing when my remaining data bundles will disappear.
How I regret!!! becoming a client of Cell C. They have the absolute most pathetic “service” and customer care I have ever come a cross. And I used to think Eskom, Telkom and municipality were bad – after my encounter with Cell C these now all seem friendly, efficient and customer orientated.
My problem is still not solved. Yes, for some reason (nobody can or will tell me why) I now have 11 GB of data bundle – which I won’t be able to finish by the end of the month even if I work on it day and night. But tomorrow or next month or a week from now Cell C might decide to make them all disappear again, together with the remaining future ones. And when they do I for certain know that: nobody will respond to my e-mail, I will have to wait at least 30 minutes in a telephone line – at cell phone rates - before speaking to a consultant that will not be able or willing to help me and that will certainly not keep a promise of phoning back.
I realize and accept that even the best companies can have problems – it is how they deal with it and communicate with their clients that set them apart.
Do not repeat my mistake – DON’T join Cell C. I believe their policy to be: “Grab all money up front you can from the customers – then they can’t win, don’t answer the customer line, if you are unable to disconnect an unhappy client make sure you make a false promise of phoning back and always give a false reference number should the customers want to follow up. Even the dumbest Cell C client will eventually get that Cell C does not care and they certainly won’t help.”
Catarina

On numerous occasions, Cell C has their marketingsales consultants phone me, trying to offer me contracts, which I am not interested in. I have repeatedly asked them to remove my details from their database, but it seems like this falls on deaf ears, as these useless specimens continue to call and harass me on an almost daily basis.

After emailing them yesterday (10 May 2010), clearly stating that I am NOT 1 of their clients, and going as far as including my contact number in the footer of my email, a minion by the name of Tebogo Rampou replied to that very email requesting my Cell C account number and contact number.

I have never yet come across such an incompetent bunch of moronic bozos when it comes to customer service.Clearly they are scraping the bottom of the barrel when it comes to employing staff, because they seem to possess the intellectual capacity of half a spastic fruit maggot between them.

I am still in possession of the email that was sent, along with their pathetic reply, and this email will be posted up on my website and I am considering getting the You magazine involved as well.Nothing like a little free advertising.They do seem to be begging for it.

I am totally disappointed with cell c. I was on the control chat 250 and in Mar statement, I was debited the subscription for March and debit order went thru at the end of Mar & I received R300 airtime. The 27th Mar i upgraded from a control ch 250 to control ch 300. Now i have received April statement and been debited for entire month of March again control chat 300 subscription as well as for April. Since my airtime gets loaded on the 15th, i checked today hoping i will get March airtime again (since they are debiting me for it) but not only they didnt give me this additiona airtime for March, but they only gave me R300 for April whereas I should now be receiving R350 since i upgraded to a control chat 300.

I have sent an email a few days to query if i will be receving extra airtime 2day or will my acc be credited but no response- only an sms saying that I will be contacted soon (still waiting). Can sum1 at Cell c please tell me what is going on??? If you are debiting me the control chat 300 subscription again for the entire month of March, then i request you give me the airtime for Mar (R350 so to say) as well as the correct airtime for April. Totally unacceptable!!!