Not one person at cell c get back to me about my upgrade that they phoned me about??

I am completely dissapointed at Cell C's Customer Service Agents, the way they handle queries, Their Network related problems, etc. I have Two contracts with them and spend way over R1500-00 per month on cell fees. This may not seem much, but when I had a Vodacom contract and spent R100-00 with them, I had such a pleasure speaking to the agents at their call centres cause they treat you like a valued person/customer to their Company. I've contacted Cell C on four different occasions today (10/11/2010) and every time I call them, they always respond by saying quite Harshly...
"Awa Seestemz iz Dahoon, call Beck letah" (meaning 'Our Systems are Down, Call Back Later')... not even a "Sorry Sir" or a "Please can you call back Later" - Seems like they found there employees from SABC1's Jam Alley Audience!!!
...and Trevor, you are right. Cell C has changed (not for the better!)
...and that is the reason why I will not be upgrading my contract the 3rd time around!
Cell C - go pee on yourself

I was promised that my insured phone will be delivered within two to three days, this was Monday. By Wednesday they said on Thursday. When I emailed Jonas yesterday he said today. This is after i told him delivering at the CTICC is going to be vey difficult due to the Fifa draw taking place. I emailed him twice this morning and no response...

This lady contacts me, start the conversation by asking if I would reconcider, after my complaint about their idiotic internal procedures. I then explain to her NO. She then inform me that contrarary to what there concultant said on tape, which she listened to, that I can only cancel the contract in 3 months time. Need I point out that he confirmed that I can cancel now with 1 month notice, and even gave me the FAX no. to use. She then say that it was said to my wife, once again, it was said that we can upgrade this contract in 3 months time, due to inactivity on the account. Once again she listened to the recordings.. HOWEVER, , it was confirmed twice that this contract is due for upgrade by 1 NOV... CELL C, your service *****.. NEVER will we or any person we know deal with Cell C... At this rate I see your market share shrinking very shortly... Word of mouth is a seriously BAD thing in any company... Keep up the pathetic work PAM, Listen to the recordings again, and this time. process what you hear, and make an EDUCATED decision and CALL me... With solutions, not idiotic statements.

In August 2009, I made a double payment to Cell C in error. On 28.09.2009 I contacted 14302 to check my balance, was informed that the current unbilled call charges were R1140.87. Contacted Cell C customer care and spoke to Kevesh, who informed me that Cell C owed me money R25.40, when I queried the amount of R1140.87 he told me that he could not see anything on his system as the account had been 'closed' because of the double payment. On 16.10.2009, dialled 14302 again because, once again I had not received any account from Cell C, only to find out my balance is now R 1 486.58. Contacted customer care again, this time spoke to Pranalen(Kevesh was busy) who told me he could not assist with my query as it was an account query and it would have to be dealt with my credit control, however in order for them to assist, I would need to supply them with 3 month's bank staements... . Why do they have a customer care centre if the staff are not qualified to handle the complaints?