They charged my account for a second bottle of Acai Berry supplement but never shipped it. I tried calling there customer service department after they failed to respond to my e-mail. On 11/17/08 the wait time was 78 minutes +/-. On 11/18/08 the lines was busy until 13:00 CST and then the wait was 75 minutes +/-. On 11/19/08 the wait time is 38 minutes +/- I have now been on hold for 60 minutes and counting.