I ordered a free trial for the cost of $4.95 which was for the shipping of the product only to be charged an additional $39.90 for two other products I DID NOT ORDER thus did not authorized the transaction for. I called the 888-692-8352 number and was on hold for 15 minutes before I could actually speak with someone. Tricia claiming to be the highest manager in the department proceeded to yell over me while I tried to talk. I was told that I would have to pay the 15% restocking charge for returning the products I didn't want. She wouldn't listen claiming they have everyh right to charge me the fee and they have very few complaints about this, and began to compare themselves to how Papa John's does business. Tell me, what does Papa John's have to do with anything here? Low and behold, I logged on to file a complaint only to see pages of complaints about this. Company's like this need to be stopped from unethical practices such as this...isn't this illegal? I want ALL my money back.
Tricia Kern