First, they called me at home, instead of at my office during the day, as I specifically told this. This meant that my spouse -- whose gift my order was supposed to be -- had to tell them to stop talking about the order and to call me at work.

Second, it took them ten days to ship an "in stock" item.

Third, it turned out that their listing of the item was fraudulent in the first place. They say, on many pages, "Shop with confidence! All products we carry are factory sealed, complete with all factory supplied accessories, and a full manufacturers USA warranty." But this was not true of this item.

In fact, the item is an import, and therefore does not have a full USA warranty. I know that it is an import without a warranty because it did not come with a warranty card and the power cord was not a USA power cord (i.e. it had the wrong kind of plug).

It is clear that the know which item for which their claim of "full manufacturers USA warranty" is untrue, as some small minority of their item pages do not have this text. For example, newer Nikon camera often lack this, whereas older (i.e. outdated) models do have it.