First, they called me at home, instead of at my office during the day, as I specifically told this. This meant that my spouse -- whose gift my order was supposed to be -- had to tell them to stop talking about the order and to call me at work. Second, it took them ten days to ship an "in stock" item. Third, it turned out that their listing of the item was fraudulent in the first place. They say, on many pages, "Shop with confidence! All products we carry are factory sealed, complete with all factory supplied... read full review »