I JUST DON'T UNDERSTAND IT .I CALLED CENTURY LINK WHEN THIS COMPANY WAS RUNNING A SPECIAL FOR PHONE AND INTERNET FOR 49.99 A MONTH WHEN I GOT MY BILL IT WAS 107.38 $ i called them and was told all these extra fees was add.to the bills ...WHY DO THESE COMPANY HAVE TO LIE TO THE CONSUMERS SUDDENLINK CABLE IS THE SAME WAY THEY TELL YOU ONE THING THEN WHEN THE BILL COME IT IS AS DIFFERENT AS NIGHT AND DAY. I WOULD TELL ALL THE PEOPLE GET A DISH WITH A CONTRACT IN BLACK AND WHITE .THEN YOU ARE NOT SURPRISED EVER MONTH WHEN THE BILL COMES .

Live outside Orlando and receive 2 to 3 calls per day varies week in and week out. Usually no one on other end. Have advised them numerous times to stop calling no luck / number that calls is888 313 9904. It just makes me mad enough to take them to small claims court for harassment/ try calling a woman or man for that matter for months on end / see what happens. Good luck

I requested a monthly long distance rate and when I was charged per minute, which ran into the hundreds, I was livid. This was back I believe in August of 2010. Not only was I forced to pay it, but ever since then I have been getting monthly bills for 4dollars and sixteen cents. I have contacted them on numerous occasions and was told I would no longer recieve these bills. I, of course still recieve them every month and am unable to even reach anyone on the phone numbers listed on the bill!I tell everyone Don't use CenturyLink !

This is the third time that I get billed for individual long distance calls AND I PAY FOR UNLIMITED LONG DISTANCE. I call customer service and their automated routing touch tone crap, hangs up.

Begining in November 2010, Centurylink began taking up to 14 calendar days to post web bill payments to my account. Prior to this I would always schedule payments via my bank's web bill pay system (they do electronic transfers, not checks) about 4 or 5 days in advance of the due date. I never had a problem over the several years paying online through my bank. In November I noticed a late charge on my October bill which had been paid in advance of the due date. I dealt with customer service and they eventually corrected the problem and backed out the late fee.
In December 2010, I called them a week after I'd made the payment, only to be told they'd not received it (and the due date was a day or so away). It happened again in January and Feb. 2011. Each time I had to call in to tell them I'd already paid the bill, then fax a copy of my bank's proof of payment information. After each round of phone calls and faxes the account was credited within the following week, long after the due date.
The customer service folks (the only ones I can actually talk to) cannot explain it, but only apologize. I've dealt with supervisors more than once, each one committing to having someone at "Corporate Cash" call me back with an explanation or resolution. I'm still waiting after three weeks for the last promise to be fulfilled.
I called customer service today to check the acct balance. No payment received 13 days after payment. a supervisor admitted that they've had problems since the "changeover to a new billing system in September" and that the accounts receivable folks are far behind in trying to unravel the mess. It has been suggested that I pay my bills earlier. Just how long should it take for an electronic payment to go through? 14 days is clearly insufficient. The representative intimated that it would be faster/more reliable if I paid by credit card over the phone or used Centurylink's own online billpay system. That might be worth considering except for a prior customer rep admitting that they were also having problems processing payments through their own web bill pay system.
Having spent 30+ years in IT, I fully appreciate the disasters that can occur when switching from one information/billing management system to another. My sympathies to Centurylink. However, as a customer, this is not acceptable. No one will call me back as promised and I've had to repeat this scenario every month just to ensure my credit doesn't get a black eye and that I don't have to pay what I don't owe.
I'm ready to fire Centurylink (not for poor service but for anemic customer service and bad accounting) and go with a cable ISP service and VOIP.