Charter Communications offers bundle packages to save you money or maybe just to rip you off. I have an HD box and it will not work. Every time you change a channel it takes 45-90 seconds to actual change to the new channel. The set freezes, I have had service to my home twice and spoke to customer service reps on the phone. Have been told repeatedly it is a "signal switch issue that causes HD box to freeze up, we are aware of problem in your area but don"t know what to do with it".

The last serviceman in my home disconnected the HD box & connected cable directly to the TV. I have been told I have to keep box untill end of contract even though it does not work. If I return it I will be charged a penalty fine and cost of service will go up. I have asked for a supervisor to call me and have heard from no one!!

Charter communications. What a joke here in Medford Oregon. The infrastructure is in such bad condition that their reliability has gone from mediocre, to totally unacceptable. I tried to chat with one of their reps. (Mr. Ayan) he was either totally lost, or lied about the problems in this area (which are well known at this point). The best statement he made was "there are no reported problems in your area". I beg to differ Mr. Ayan (probably chatting from India), there is a problem here and it continues, just as your monthly bill continues to show up in my mail box, every month...

I have had nothing but problems with charter. Over the last 2 weeks I have had my cable and internet turned off 5 times due to a mistake made by charter. Each time I call to have it reconnected I spend about an hour on the phone trying to explain the mistake charter made. In the end, they realize that they credited my payment to someone else's account and write a note in their system to "resolve" the error and tell me that everything is fixed and I should have no more problems. Then 3 days later my cable and internet are turned off again. This has happened 5 times over the last 2 weeks and each time they tell me it is "resolved". I have spoken with multiple representatives, including supervisors and the complaints department. I spend an hour explaining the situation and fighting them to remove late fees, etc from my account. Right now I am looking into satellite tv. I will NEVER return to charter for cable and internet service.

Just thought I would add my two cents on Charter Communications. Worst. Customer. Service. Ever.

Was a subscriber for about 6 months, during which time I had several increases in my monthly fees. Every time I called, I would get a different explanation, often combined with a promise my rates would be lowered again. Of course, there was never any follow through, and if one calls to complain about that-then they will just give you the standard " I don't know who you talked to, but..." (this is a bald faced lie, as I have since learned every conversation is recorded!)

Nevertheless, the clincher was when I moved about five miles away. First they could only hook up internet because I had no note from my landlord. Could ya maybe tell me ahead you needed that? Two weeks later they returned to hook up only two of the four tv's I requested be hooked up-because they did "not have time" to do all of them.

Next I received a bill showing I owed nothing. Then I Received a bill a couple weeks later for TWO months, showing I owed 300 some dollars!!

Of course I called, only to learn that they jacked up my bill by 30 dollars a month (a "transfer fee"). They charged me for two installations, even though my order was never completed. Oh, and have I mentioned yet, that all my movie channels (HBO, Showtime, etc) were also removed? The woman I talked to was a raging *** which did not help matters at all. I ended up shouting at her to cancel my service and hung up.

Now here is the kicker. I sent an email of complaints and request to cancel the same day-and they emailed back saying they do not accept emails. I then went to the recommended chat alternative-again, stating my complaints and request to cancel. That person kept mysteriously disconnecting and I got NOWHERE. FInally I sent my bill-paying for the servces I felt I had received (the internet was ok) and a hand written letter with all of my complaints (AGAIN) and a request to cancel. This was within a few day period.

Several months went by, and my cable was never shut off. I was not about to waste my time hounding them. Then I received a bill for 500 some dollars. Then they finally called me. At this point I told them I canceled months ago and would not pay another dime. I was told that in order to cancel I would have to do it by phone only, and would have had to transfer to someone else to cancel and that is why I was not cancelled, therefore they could not possibly remove any charges. Shortly thereafter I received a letter threatening to shut off my cable for non payment with notice of the shut off date. THat is what I wanted anyway-but they actually shut off my cable two weeks before the shut off date.

After a lot of back and forth through the Better Business Bureau, and plenty of phone calls where we were both yelling on the phone, a no show appointment ( you know the kind where they come between 8 am and 1 pm and you are supposed to just wait) and another bill for over 1000 dollars, they FINALLY came and got their equipment. At that time the tech offered me a "great deal" to keep my cable. hahaha

It was one of the more awful experiences of my life-truly-and not because I am super blessed. It was just that bad.

Charter Communications customer service is horrible! You first have to deal with an automated service, which keeps you on the phone for sometimes hours. Having you (the client) attempt trouble shooting, by rebooting equipment. Then if the problem doesn't get fixed, you can get transferred to an agent who asks you a million questions (telephone number on the account, name, address, last 4 #'s of your social security, and whom are they speaking with); then, they go through the same process the automated service went through, if the problem still doesn't get fixed they schedule a technician to come out. At the end of the call (regardless of what you're calling for) they always want to go through your services and try to sell you something new. As if it isn't bad enough that they keep you on the phone for ever trying to fix a problem with their service or equipment. Who in their right mind would want to add additional services? I already pay over $240/month for the bundle package (cable-internet-phone).