Charter Communications customer service is horrible! You first have to deal with an automated service, which keeps you on the phone for sometimes hours. Having you (the client) attempt trouble shooting, by rebooting equipment. Then if the problem doesn't get fixed, you can get transferred to an agent who asks you a million questions (telephone number on the account, name, address, last 4 #'s of your social security, and whom are they speaking with); then, they go through the same process the automated service went through, if the... read full review »