I have never been so aggravated in my life! Charter Communications is SO FAR behind in CUSTOMER SERVICE SKILLS they should not even be in business!!! I paid a bill over the phone a week ago for $85.85 and the young man who took my payment was laughing and talking to someone else the whole time (very rude and not doing his job). Anyhow the next day I went online to my online banking statement and realized that not only did he take out $85.85, he also withdrew $142.94 UNAUTHORIZED for a bill that wasn't even mine!<br />
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So you would think when you call a normal company like Comcast (wish they were in my area) that they would be very apologetic and credit your debit card and apologize for the error, right??? OH NO! Instead I was on the phone for 2 hours getting bounced around to a million agents and supervisors who kept pushing me off on someone else. They kept saying they had no record of taking the money. Well duh, you didn't credit it to my bill, you credited to someone else but took it from my account. <br />
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So then I am given a fax# to a supposed "cash mgmt" dept and I was told to dfax them the bank statement as proof and they would credit my account. Nope, 2 days and alot of stress later, I heard nothing. Well at this point I have outstanding checks that haven't cleared and I know once they hit I am going to be hit with "insufficient fees" so I keep desperately calling Charter. I finally speak to someone else about the issue and they give me a different # to fax the info to, so I do that and NOTHING!! Then I fax over my bank info so they can contact my bank to verify...still nothing. Now at this point it has been a week and NOONE cares that money was stolen from a valued customer and noone wants to help clear up the situation either.<br />
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Finally on the 7th day I speak to a girl, who seems to care (a little) and talks to her supervisor. Well again, I am given a 3rd number to fax over all the information to and my bank even faxes a letter. They call me back and tell me that they need the transmittal # on the withdrawal from my bank, so they can find out who the withdrawal was credited to. FIRST OF ALL, I do not care who it was credited to, it is NOT my problem, they made the mistake, so they should refund my money and then launch their dumb little investigation into that on their own. So I ask my bank and they insist that they do not get a transmittal number along with the w/d transaction, justa trace number. So needless to say Charter again says they cannot help me with out that.<br />
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Can you believe it? They have 2 letters from my bank, my bank statement and all the verification they need to credit my debit card and they still will not. How do you figure that works for them? I mean clearly..when I get my money back I will be immediately cancelling thier service and going with Verizon, who I am POSITIVE would not put me through this and waste all of our time for 7 days. Just wondering how this works for Charter? I mean they basically stole from a customer, then they continued to show POOR service skills by not apologizing and refunding my money and now I stand to bounce 3 checks because of this because they have not cleared yet. So those will cost $29 each (bank fee) and then probably $25 each (fees from those who I wrote the checks to) and believe me when I tell you Charter will end up paying for all of it. So again, how does this work for them? By not doing the right thing and refunding my money they 1. will lose my business 2. have to pay at least 6 insuff fund fees on 3 checks. 3. I have filed an affidavit with my bank accusing them of unauthorized transactions 4. filed a negative consumer report 5. Blogged everywhere that I could about the situation to warn others.<br />
I will just never understand...pathetic.

Just a warning about this company. For the past 3 years since they came into the Pendleton area the service has been poor. I subscribe to the entire package -phone and every evening between 6 PM Pacific and 1 AM Pacific download speeds dropped to less than 1 meg on a 20 Mb connection. During the summer time however this issue didn't seem so bad. Dropping but not near as bad. Now after 3 years they tell me last week they added a new node to the north hill because there was so many people on the other node that it was causing poor speeds. However upload speed (which by the way during the 3 years has always been a solid 2 megs up) decides to be the speed dropping and download speeds remain solid at 18 plus megs. The technician who showed up last week did a drum test and found the SNR and USNR signals flucuating badly between 17 and 28 flucts per 10 min period. He said they would correct the issue within 48 hours and to call back if they didn't fix. Well here it is a week later and I just got hung up on 3 times while trying to speak with a supervisor or at least someone who what DRUM report rx/tx snr and usnr meant. While on the phone I told them not to reset the modem as it would cut the call. They reset it anyway. Then in the 2nd call they actually transfered me to someone who sounded like he knew what he was talking about until he said ok all your signals are fine so I don't know what to tell you. The issue isnt the signals its the SNR/USNR I tell him and he then hangs up. I've had it with the poor service this company provides and really wish comcast or verizon would come to my area. In the cable dept I have a dvr and can't begin to tell you how many inccorect shows have been recorded or cut short on recording or even worse have the EBS emergency broadcasting signals in them.

I live in Union City, TN. Charter Communications, our cable TV provider doesn't mind charging $78.00 per month for only cable TV, but they also don't mind giving the POOREST service either. On Sunday, Nov.8, 2009, we could not watch the football games on the only channels they were on because of "sun spots" or what ever. The channels that day were Channels 12 & 13 (KFVS & KPSI) both Missouri stations. Tonight, we could not watch "The Mentalist" at 9:00 p.m. on Channel 12...because of "sun spots"????
We did have 2 each of NBC (chan. 4 & 6), CBS (chan. 5 & 12), & ABC (3 & 7), but without any warning, Charter took channels 3, 4, & 5 off the lineup. There has not been anything placed on these stations since they removed them. These are all TENNESSEE stations!!! We LIVE in Tennessee. So when there are "sun spots" or whatever the reason that a station is off or messed up to the point of not being able to see or hear the program, we cannot go to the other station (network) like we once could.
It just doesn't seem fair that Charter Communications could charge for services and still not deliver...always the channel 12 in Missouri is the unwatchable station! Why can't we have our Tennessee stations back?
These occurrences happen quite often.

I have an overdraft due to Charter Communications taking money out of my account for a cable bill which they were not authorized.I had spoken with 5 different employees and hung up on about 6 times.They do not understand the issue because they barely understand English.I went to my local office and they were so rude I wish I could've taped it.They keep telling me that "the check is in the mail".Why is the check in the mail when all they have to do is transfer money to my account from theirs right over the computer...it only takes a few minutes but what do they care whether my family has food or whether or not I can pay my other bills??They got their money.

Charter Cable company of Georgia(Henry county) is attempting to service a nonserviable neighbor. This neighbor is not part of my subdivision but lives in a traylor on a 2 acre lot. He lied and told charter we gave him permission to run a cable from his property through the woodline between our house to our cablebox near our mailbox. TUCKER COMM. tried to sneak and bury it with trencher. Its been lying around for 2 years this august and we have called them to remove it since June. They won't come remove*-. About to switch to AT&T.