Charter Communications denied my request to order the UFC fight on Sat. April 18, 2009. Their reason was because I had an overdue balance. It is true, I did have an overdue balance, however, when I paid my bill on March 28, 2009 (only 3 weeks before), I asked what the minimum payment was to avoid disconnection. They told me 100.00 of the total bill of 140.00.

I paid the 100.00 and the 40.00 would carry over to the next 'Billing Cycle' as we agreed. Low and behold, on April 16, 2009 they disconnected my cable. I couldn't believe it!! When I called in protest, they put my cable back on because by rights, I had 2 weeks left of the 'Billing Cycle' to pay the current bill which is 140.00 + the 40.00 that carried over. I already let them know I would pay the 180.00 on Mon. April 20, 2009, which is only 4 days into the current 'billing cycle' and then they denied my request to see the UFC.

My resolution is to discontinue Charter Services as soon as I get an appointment with Satellite Cable Services. Anyone out there who wants to try Charter or who has Charter, beware that their billing statements are very deceptive and sometimes they will add false charges for 'Adult Movies' knowing that most customers won't even notice it and pay it. This happened to me a few times and it cost Charter some serious money in litigation fees as a result of my taking the matter to court.

Beware customers of Charter!!! Look at your bills closely if you don't want to get cheated by Charter who is owned by the 4th richest man in the world, Paul G. Allen. Shame on you Paul G. Allen because quite a bit of your money is dirty money in my opinion!!!

Charter Communications put a charge on my monthly bill for a service I did not request to include a one-time charge for changing my service. When I called customer service I was rudely told that I had requested this charge but it would be removed for another one-time charge for changing my service. I spoke with supposed supervisor "Trish" who took the service off and the one-time charge for removing it off but not the charge for putting it on in the first place. She interrupted every time I tried t speak and when I could finally ask her why she kept interrupting me she said "because you are rude" and hung up on me. When I called back to make a complaint I spoke with supposed supervisor "Rocco" and was told the same thing and that he was the highest level to speak with unless I went into the local office (Oh yes, I will be doing that for sure). He would not accept a complaint against "Trish". Charter has the worst reputation for telecommunications in this area and now I know why. We will be changing service providers as soon as possible.

Somehow our cable got disconnected. I called and the lady said my bills was late. I had it set up on auto bill pay and I never really looked at my bill, I just filed it each month. I had forgotten my cable bill was being pulled from an account that I had closed. At any rate, I called trying to turn my cable back on. They told me it would be 3 days later before someone could come out and turn it on. I explained that no one had to turn it on, just flip the switch and get it on. I was mad, but I HAD to agree to the 3 days to get my service.

When I got home, the TV guide was on, I called back and was very upset that they couldn't just turn it on, because I obviously still had some sort of service and it hadn't been disconnected from the pole, or I couldn't get their guide... She said now that the order was in there for the 23rd, it could not be changed or overridden. Madder than ever, I said, what if I told you to stop it, you'd find a way to override it then. By this time, I was speaking to a supervisor. She said that someone had called and my cable was "voluntarily disconnected". I said I never called anyone. She couldn't explain. I told her it was the worse place to do business with and if ANY other cable company comes into my ear, I was moving my service --- I HATE CHARTER COMMUNICATIONS!!! The first lady I talked to for 30 minutes and she didn't know her head from a hole in the ground and the second and third time I was on the phone for 35+ minutes. My cable still is not on and will not be for days!! AGAIN -- I HATE CHARTER COMMUNICATIONS!!! DO NOT USE THEM. They don't know what their own service is -- much less tell YOU what it is. They couldn't tell me WHO disconencted my cable and/or if it was disconnected because of my late payment OR because of someone calling. Mind you, they SAY they record all calls -- I asked her WHO called and how they were able to obtain my information to disconnect my cable...no clue... I have to go through HECK to get anything out of them and then I learn that someone ELSE can just call and disconnect my service --- bull crap...

We used Charter Communications when we moved recently. This has been 2 weeks ago and we still do not have wireless internet (as promised). We are being billed for this feature though. We have spent HOURS on the phone trying to fix the problem and getting useless suggestions from poorly trained representatives.

They do not seem to understand us (mostly foreign people that work there) and seem to just talk around the problem. Every tech that came to the house agreed that Charter is a total joke of a company. Funny how they want your money every month, but won't give you the service. We feel trapped into using them because our area does not offer any other company for TV cable services.

I would not recommend Charter for anyone unless you want a total headache!

I have a Charter Communicatios "bundle" package - it includes telephone, cable tv and internet servives. In January 2099, I lost internet service for 4 days. Charter sent a service employee to fix the problem. He told me that a "node" stopped working causing me and some of my neighbors a loss of internet service. I'm not sure what a node is but I was told I would not be charged for the service call.

In addition, Charter promised a credit on my bill for the time I was not able to go on line. Naturally, when the next bill came, I received no credit and in fact, I WAS billed $35.00 for the service call. I called Charter in February and, after waiting on the phone for 45+ minutes I was told by the customer service rep that my bill would be credited $35.00 for the service visit and $17.00 for the loss of service. Today is March 22, 2009 and I got my latest bill on-line. The total bill was $170.37. This is approximately $35.00 more than my usual monthly bill. I called again to notify Charter that my bill was still incorrect. I've been on the phone for over an hour, I was assured that this time it will be taken care of. I asked for written confirmation and the service rep told me that is not possible. I asked for an-mail confirmation and she said she could not e-mail me. MY ISP CAN'T E-MAIL ME? Verizon FIOS can't come soon enough!