I've only had my account for two months, and Charter has already sent me a cut off notice - although I don't have a past due balance. They made me pay my first month of services in advance, so that should have covered my first bill and now they are ALREADY billing for next months service - with a notice that I could be disconnected if I don't pay a bill thats not even due yet!!!

This is crazy, and when I called customer service their representative said that they always bill in advance and I can disregard the disconnect notice - but he had no reason as to why my bill was DOUBLED even though they showed in their system that I had already paid to get started and even paid the first bill they sent.

Sounds like a BIG MESS and further research online revealed SEVERAL similar complaints... maybe thats why they are in bankruptcy now - people don't like being cheated and don't stay long with companies who knowingly RIP THEM OFF!

Charter overcharged us for an additional DVR and DVR service for 10 months. When we added Showtime the operator noted the second DVR. We told her that we only had one. She indicated we had been charged for two from the date of enrollment with Charter even though they only had us register for one of their DVR boxes. She stated I needed to stay home from 8 am to 5 pm so they could verify we only had one DVR. After 5 pm when no one had come to the home or called, I called Charter.for the third time. (I had called on Friday to schedule the appointment and then called on Monday to verify my appointment. I was told it was still scheduled and again that I would be refunded the money.) The last call I made I was told no one needed to come out, then I was told they did need to come out, and then again told they did not need to come out. The operator told me that her supervisor needed to figure out the refund and I held for the supervisor. By this time, I had been on the phone for almost an hour. The operator then told me her supervisor said their policy was they could only refund 30 days of an overcharge. I then ask to speak the supervisor. The supervisor stated that was Charter's policy since I had received the bill and knew what they were charging. She said it was my responsibility to check my bill. I told her the amount was incorrect since day one and if they knew we had only one of their DVR's (with it's serial number) why would they charge us for two. This amount was 20 dollars plus over 10 months. She offered me about half of the amount but I indicated it was their mistake and I wanted the entire amount reimbursed. How many people are they overcharging and then use this 30 day policy for keeping the overcharge? As one worker told me, you have to work for the company to understand the bill. There is a lot of writing about what they can do to you on the back of the bill but this policy is missing. This is my money and their mistake. They are profiting greatly from their mistake and telling me it was my responsibility to catch it. I ask to speak to the manager and was told she was not available. The supervisor would not give me the manager's number but said she would give her my number after I ask for the manager to call me.

I have had Charter Communications as my cable and internet provider for over a year. At the beginning there were many issues regarding service and quality. After resolving the initial issues everything was going smooth...Until recently when I was charged for 15 ADULT MOVIES at $12.99 each. At first when I heard I was being charged adult movies I thought that maybe some friends that had stayed over had purchased them without me knowing. However after finding that the movies totaled 15 and learning of the dates and times they were ordered I realized that none of them were possibly ordered from my box.

Charter has been very uncooperative with my efforts to resolve the issue. Ironically the first customer service rep I spoke with told me that he had indeed confirmed the movies were not ordered from my box. However a month later I received a notice of disconnect from charter unless I paid my over due bill of over $400. I was a month behind and knew I was also being charged for the month to come, however I was confused at the extra $200. Through an online chat I discovered that the adult movies had never been removed. I still refused to pay. Now months later my service has been interrupted and my internet has been disconnected. I have spoken with countless reps and they aren't budging. They tried to negotiate with me offering to remove 3 movies, and of course knowing I didn't order any of them I refused. They are also continuing to bill my normal amount, which accounts for a HD/DVR box with several movie channels in my package and the internet service, even though I haven't had any of that for over a month.

After enough conversations I was told someone would come out to my house to audit my box to see if the movies had indeed been ordered from the box in my home. After waiting for the service tech to arrive, which he/she never did, I was left wondering what the issue was. I then discovered that because my bill was not paid no work order filed on my account would be serviced until the balance that very balance was paid. This leaves me with the situation that the issue I have regarding the ADULT MOVIES and my refusal to pay for those charges can only be resolved with an audit on my box done by a service tech, WHO WILL NEVER SHOW UP BECAUSE I WON'T PAY THE BILL.

It seems I have entered into a conflict with the worst run company on Earth. I have no other options at this point. I won't pay Charter because I didn't order the movies and they won't help me prove that until I pay them. Charter recently filed Chapter 11 bankruptcy...I wonder why.

I have been having problems with my internet connection for the last several weeks. I have been on the phone with various Charter representatives, many who could barely speak English.

A few days ago a representative told me that my internet problem was due to my McAfee Virus protection. They claimed it was blocking a port. They said I had to contact McAfee to fix this.

A McAfee representative seemed skeptical, but he helped me uninstall McAfee over the phone, and sent me a link so that I could re-download and install it.

As it turned out, this did not fix the problem whatsoever, and it left me with no virus protection (of course, I had no internet connection to worry about, though).

I decided to take it upon myself to change out my modem and modem cable, and now everything is fine. So Charter's representatives were absolutely no help at all.

However, I had to spend the next day and a half trying to download and re-install my virus protection, which turned out to be another problem, but it has now been resolved.

I was without internet services for a total of 15 days this month (January), and I want my bill to reflect this by having them credit my account for the equivalent of two weeks service. I am so very tired of speaking to automated voices and representatives who don't speak English, and who cannot solve anything. It takes so much time out of my day when I have to press so many phone buttons to get through their menu, only to have someone who I can barely understand, and who is unsympathetic and unhelpful. It's funny, but no matter what the problem seems to be, it's never Charter's fault, according to them. They try to tell you it's something with your computer or your software, etc.

Last month (December), Charter and Quest workers were digging a very large hole in the ditch right in front of our house. We lost cable internet and TV service. The phone geniuses tried to tell us that this had nothing to do with the problem. HELLO! There's an endloader digging a hole to China in front of my house, and suddenly we lose service, and they're trying to tell me the two are not related?!!

My family has had Charter Communications as an internet service provider for over 4 1/2 years now. Ever since Spring of 2008, we have had DAILY SERVICE OUTAGES.

We pay $60.00 a month for SERVICE WE DO NOT RECEIVE.

Tech support is a total nightmare! Charter outsources their technical support to a foreign country where none of the "technicians" speak nor understand the English language.

Tech support refuses to tell you when you call that the outage is Charter's problem. They tried to make me uninstall hardware from my computer. When I continually refused, they finally told me that CHARTER HAD THE OUTAGE and that MY COMPUTER WAS NOT THE PROBLEM. These clowns were trying to get me to uninstall hardware and reinstall it for absolutely no reason at all! The outage was in their lousy system!

They also can never find my account when I call because I had a phone number change and CHARTER BILLING IS UNABLE TO KEEP ACCURATE, UP-TO-DATE RECORDS. I have been told repeatedly that I have no account. Yet they manage to get the damn bill to me each month! Whenever I ask to speak to a supervisor, they refuse. They tell me they cannot transfer me to a supervisor unless they can look up my account. Last night, they ASKED ME FOR MY SOCIAL SECURITY NUMBER. What sane person is going to give some foreigner their Social Security number?!! I refused this as well.

We are now changing to another internet service provider. Charter is the worst company I have had to deal with in recent years, and CHARTER WILL NEVER GET MY BUSINESS EVER AGAIN!!