Over 15 years ago I had a Chase money market/credit card account. It was a joint account with my boyfriend at the time. We split up in 1994, at which point I opened my own account at Great Western Bank and took my name off of the joint Chase account. Great Western became Wamu, and my Great Western checking account became a Wamu checking account.

Then in 2009, when Chase took over Wamu, my Wamu checking account became a Chase checking account. In about March of 2010 I started receiving email addressed to my ex-boyfriend at my own email account. In other words, I started receiving email from Chase addressed to a man I hadn't lived with in over 15 years! I went online and noticed a credit card account that I'd never seen before! I called Chase and they told me it was a credit card in my ex's name. They told me they couldn't cancel the credit card because I was not the primary account holder. They would not let me take my name off of the account myself and instead sent me a form that they required my ex to fill out.

My ex contacted them and they told him they'd already closed the credit card account per my request (although they had not told ME they'd closed the account). At about this time I started to received hardcopy mail addressed to my ex at my own house, where my ex had never lived! One letter contained two new Chase credit cards, one with my name on it and one with his name. My online sessions still showed the "canceled" credit card account as one of my active accounts. I also started getting junk mail addressed to my ex -- Amex solicitations and such. I called and emailed Chase to tell them that something must have corrupted the data for my account when they took over Wamu, but the Chase reps I talked to said that couldn't have happened.

Meanwhile, I'd been using Wamu's online bill-pay, which of course turned into Chase's online bill-pay. Yesterday I was contacted by one of my payees, who told me the check he received had my name and a suspicious address printed on it. Guess what? It was my ex's current house address!!! Apparently, the bill-pay checks that my payees have been receiving since Chase took over Wamu have all had my ex-boyfriend's address printed on them!

Today I got off the phone with a Chase rep who said they will research my bill-pay payments and send me a list of payees who received checks with invalid addresses. (I could research that myself online, but it would require about 5 clicks per check to see what addressed was printed on them.) Now I am going to have to contact each of those payees to make sure they haven't updated their records and replaced my house address with my ex's, and that they haven't been sending my bills to my ex's house.

I am registering this complaint due to the fact that I recieved a pell grant check recently from my university. The check was drawn on Chase Bank. The amount is irrelevent. The situation is as follows. Walked into the Merced branch of the bank fully expecting to be able to cah a check drawn on the financial institution. Although pleasant the teller informed me that I would not be able to cash the check due to the fact that I had for ID was my valid California drivers liscense and my Social Security card. I am an intellegent man and understand the fact that they need to be careful, but as I had all valid ID and all paperwork from my university surrounding the circumstances of this check, not to mention the fact it was drawn on their bank. They could not honor the check as I did not have a bank card or someother form of identification. I requested to speak to the branch manager, who went over my options, to no avail. I explained that I am a student, albeit 52 years old that rents a room from folks, and does not have any utilities or any other form of ID other than what has traditionaly been acceptable. Then the manager went on to inform me that if I was 55 years of age, they could cash the check for me as their "senior citizen" policy. Thsi appalled me. What kind of financial institution can refuse to cash a vaild check from a reputable source, drawn on their bank, and make a different policy for ID, based on a variable of three years of age. I even offered to allow them to speak to my student counselor, as she could have easily gave them even further verification. They politely refused that option. I am here today to simply inform people that this bank is not a "people" institution. The one thing I did promise the branch manager in a polite fashion, was that I would recommend not using them for the duration, and that I would complain via the web, as I see many others have as well. Ban Chase Bank.

For the first time in 5 years I was one day late with my Chase Continental Master Card payment, I admit that it was my error, but considering they are charging outrageous interest rates and they were kept in existence by a bailout, I feel that they should be willing to waive that one $39 late fee. The representative was quite matter of fact when she said that they do not negotiate fees, I said fine, please close the account and she did so without argument. The funny part to me is the fact that the entire conversation lasted less than a minute. That makes it obvious to me that they feel that my business is not important to them. Maybe I should look to re do my car loan with someone else? I think that we are well past the time to break all of the big banks up and take us back to the time when banks were all local state banks.

JPMorgan Chase Bank 's Jamie Dimon forces employees to lobby against financial consumer protection. Imagine that. http://bit.ly/9drLJ4 they are invested in Derivatives, so the bank is in TROUBLE! That's why WE, the customers, have to PAY for HIS Corrupt decisions!

It's time for the American People to see that this man is thrown out of his job. This bank is robbing people, lying about what they do, stealing money from customers, and NOT providing the customer service they SHOULD be, for all THOSE EXTRA FEES they charge!

When a site is constantly down, like it was this morning, at 7 am on Sunday, when I want to pay my bills, I was unable to access either of my 2 credit card information balances, to pay or look at them, or even see what bills I had, they were not usable. I was instructed to call CHASE BANK on the phone. I pay extra for THIS? Then, I continue to get LATE, mean, and RUDE responses to the SAME issue that I continue to point out regarding my mortgage payment being processed on the same damn site, and their stupid employees unable to see or do "any work of any kind". I have to email these idiots 5 days in advance and continue to do so every single day, harassing them to REMIND THEM to process my mortgage payment that was SCHEDULED on their site, and SITTING there, waiting to be processed! IDIOTS!!If I don't do this, they will allow my money to just sit in the bank, and they will continue to ignore my online scheduled payment that I placed, and has been sitting there for WEEKS! I Kid you NOT!! That is how completely incompetent this site and this bank has become!

Now, here on measured up, do you think they respond? of course not! I told them I am ruining their reputation here, they don't even care!

I am now at the point of cursing at them in emails, and getting canned responses, and I have told them I am going to "trash" Jamie Dimon on twitter continuously, just to see if I get a rise out of them..

This is the most ridiculous online payment system I have ever experienced in my entire life! OMG!!LOL!It's a joke!

We are very dissatisfied with Chase, We apply for a card from amazon.com and never sent the statement, We called many time to amazon about the statement, but they do not know any about my orders and my statement. Now Chase sent me a letter to pay them exorbitant interest and payments. Now Chase is bothering to telephone all the time for us to pay. I never applied to Chase credit card. I applied to amazon, this situation is horrible, I want to pay, but I do not need to pay the interest that has been generated by the irresponsibility of chase.

Maggie