At 5.30pm my 72 year old mother noticed an intruder on her property. She pressed the panic button setting off the alarm. The intruder left the property with her laptop. She then phoned the Rondebosch Police station to inform them of the incident. There has no call from Chubb. The police arrived, offered my mother assistance and support. Still no call from Chubb. After taking a statement and searching the area the police left. Finally after one representative arrived. His excuse was there where no cars available.

My mother has been paying a monthly fee for Chubb security for many years. It is a substantial cost to her. This is the first incident that she has had to call upon Chubb. And they couldn't deliver. If you live in the Rondebosch area please take note of this. Chubb are taking your money, but they not investing it in protecting you.