I have been a customer of citibank since 2000 and have used their online banking payments and transfers since that time.
On December 6 2008, a final auto transfer payment of 3, 250 was completed and I cancelled all future transfers to that account.
On January 6, Citibank IN ERROR AND WITHOUT MY AUTHORIZATION, sent another automatic transfer for 3, 250 thus debiting my account.

After I complained they refused to put the money back in my account since they could not retrieve the funds from the receipient bank Wachovia. They acknowledged to me they had no idea how this happened and assured me it could not happen again. Still, they did not credit me the 3, 250.

On February 6, Citibank again sent a transfer of 3, 250 to Wachovia and again debited my account and told me they did not know how this could happen.

This time they credited my account with the February amount of 3, 250 but still not my January debit. Based on this experience I immediately removed my funds.

They still have never returned my January funds, never explained what happened in writing, and now have placed me in collection for 3, 250 which I removed in February despite the fact they still owe me the 3, 250 they took from my account in January.

In summary, Citibank has a responsibility to protect my money on deposit. Citibank had no right to automatically remove any money from my account on January 6 or February 6. Citibank needs to prove to me the account holder that I DID NOT CANCEL THE JANUARY AND FEBRUARY transfers then I will gladly take responsibility.

I am 65 and collect social security. Can you imagine having your bank acount manipulated to the tune of $6, 000 by your bank without your knowledge?

I WONDER HOW MANY OTHERS HAVE USED THEIR ONLINE SYSTEM WHICH HAS NO INTEGRITY REMOVE MONEY FROM THEIR ACCOUNTS.