Since 9 December 2009 I have received my husbands medication from Direct medicine and I experience problems with the account. Everytime that I have paid the account it has net been deducted and keep on appearing on the statement when the medication is delivered. With every payment I am faxing a confirmation through to show that I have paid. What are they doing with the confirmations are they throwing it in the dustbin or what? I have phoned in again in the week of the 19th August 2009 to let them know that the accounts has been paid and one rude black lady tells me that I have faxed it to the wrong fax number. But this is the fax number that appeared on the statement and that is what I told her. She said that the fax number is for despatch and I asked her why did they put an incorrect fax number on the statement but she have received the payments and that she will sort it out. On the 31st August I have received and sms from direct Medicine to tell me that I must pay the account. Now I am asking myself where is the communication is in the accounts department? I have received very good service from despatch why not from accounts as well.