I bought a pair of size 12 'CROCS' from CLOGGIS LTD via their website, paid by debit card. Shoes arrived, they were size 12 but way too small. I contacted the company, by email explained that they were not suitable and asked for refund. The company told me that they do not do refunds but only 'credit notes'. As the item was the maximum size they provided and there was no suitable alternative, i explained to them that a 'credit note' not only was it not legal but it was useless to me, and insisted politely that they refund my money in full. They now refuse to acknowledge my many emails on the subject and are hiding behind their illegal terma and conditions which refuse reunds. They are a very uncooperative and uncommunicative company probably run from a private house somewhere as the email address is a hotmail address. One to be avoided at all costs.