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holden2006
December 30, 2010
stolen items/unscrupulous, fradulent practice with insurance
It's difficult to chronicle the vast number of complaints I have with Compass Van Lines, and in particular the owner, Avi. He essentially threatened me over the phone once I complained that the company had lost my items, and once the insurance I purchased was denied. "I know your address, don't call here anymore, " was the gist of what I got from our telephone conversation, after several discussions with other employees went nowhere.
From what I can tell, they run a scam with another outside insurance company, TG International. They run up the cost on your bill if you try to get outside insurance (approximately $400 extra), then require you to get a "full packing service", which also costs an extra $250. What they don't tell you (nor does the insurance company) is that you also must get a "full UNpacking service" to qualify for the insurance coverage. So basically you get denied immediately for any damages, because you didn't purchase an "unpacking service" that you knew nothing about. I had more than $1, 500 worth of damage and lost items that the moving company refused to document, and the insurance company refused to pay for. I've since checked the services the offer, and "unpacking" is listed nowhere. A total scam to throw business toward TG International.
Not to mention that when my items were delivered, the mover showed up by himself. I repeat, BY HIMSELF. Meaning if I wanted to get my stuff in the apartment, I had to pitch in alongside him, carrying boxes and other heavy items into the building. It was preposterous. But by that time, I was so desperate to get my stuff that I would do anything. Plus the mover didn't set up the bed or other furniture as per the contract.
As for the lost items, I have no doubt they were stolen along the way.
Compass Van Lines is an unscrupulous, fraudulent company that certainly moved from Florida to Texas in order to escape an onslaught of complaints against them. They are attempting to wreak more havoc on unsuspecting consumers.
DON"T BE LURED IN BY THE LOW PRICES. Moving is a shady business overall, but be willing to pay extra for a legitimate company that won't lose/steal your stuff and ultimately not pay up as they should once they have done the damage.
Customer service here is atrocious. The owner, Avi, is unprofessional and unreasonable. I know of no other company that would threaten its clients. But then again, once they have your stuff, you are at their mercy. BEWARE COMPASS VAN LINES!!
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skippy25
December 9, 2010
Unprofessional
They never called to let me know they were coming. They just showed up. They forged my moving contract, and then tried to hold their changes over my head. They broke and lost over $1300 worth of items and only offered me $160 as a settlement. When I complained to the BBB, they first ignored it, then said it was MY fault they screwed up. I hope they go out of business soon. NO one use them!
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