I purchased a livving room suit from conn's in Jan. 2011. I called in Feb to let them know that their were defects with their product on the sofa and the love seat. On the sofa one end of the from is just hanging loose. On the love seat the recliner will not stay down it pops up all the time. They sent some old man who you could tell did not want to do anything he looked at it and said he was not fixin it because they should replace it. I have called every week since then and they keep sending me around to everyone but will not replace or fix the furniture . I also purchased the extended warranty so that if anything happened to the furninture I would not have to go through this. It is not May 11th 2011 and still no reolve to this issues they just keep wanting to send me to different depts. that I have already talked to. This is after about 5 hrs a week on the phone. I would not recommemd Conn's to anyone as far as their customer service. If I had the money for a lawyer I would have already filed a complaint.