I purchased a Whirlpool refrigerator, and the icemaker has not worked in two months. I called Conns, who gave me the (972) 661-5297 Service Center number. The Service Center set-up a service appointment with A&E, and I took a vacation day to be at home when they arrived. An hour before my appointment, I was notified by A&E their tech had taken a 'last minute' vacation day! I asked for the manager who further stated their techs are allowed to take last minute vacation days, without prior notice...And they do not keep techs on stand-by for this reason. This was the only tech servicing my area, so my vacation day was wasted. I have had (3) 'Conns techs' visit my home, none of them were unable to repair my icemaker. I made several calls to the “Resolution Center”, and was informed after the third tech could not repair my icemaker they would replace….NOT!! My replacement was denied. When consumers purchase extended warranties, they expect them to be honored. My treatment throughout this process has been unacceptable, to say the least. I have yet to be given a resolution for my problem.