I have never signed up with this company in my life and have just found that they have deducted three payments of £19.95 from my account. I did however sign up with Experian for their free trial and cancelled it before the free trial was over.

This is totally unacceptable and companies cannot and should not get away with this kind of scam.

Dear Madam, Sir,


I hereby raise an official complaint regarding the membership fee the website creditscorematters.co.uk charged me on 18/01/2011 (£19.95).
I have given my details and debit card number on your website on 05/01/2011. I have not received to date any kind of credit report despite an automated email I received on 05/01/2011 mentioning that I could access my report online. The report could not be accessed online as a PIN code was required. I raised an official complaint on 19 January 2011 as I have not agreed to be charged £19.95 on a monthly basis as the report was advertised as free on your website.
My membership to Credit Score Matters has been cancelled with immediate effect on 19 January 2011. I have received a letter with my PIN dated 20 January 2011, proving that I could not have possibly been able to access my credit report online before my account was actually cancelled.


Consequently I do require getting a full refund of the total amount charged.
Yours faithfully,
B