I contacted cricket about getting service for myself and my wife, when i first called them the customer service rep was very helpful and answered all of my answers. I asked if they gave refunds if the serivce didn't work out and they said yes they would refund both the phones and service as long as the phones had been used less then 30 mins and i cancelled the service within the first week. They also told me that they used the same towers sprint does to increase their cell phone range which I was happy about becuase we get strong sprint signals in the home. They charged me for every thing including my first month bill right up front. As soon as we got the phones we realized we were going to have problems we could not get and signals in the house or at my job. The phones didn't ring at all we just got messages that there was a missed call. The people we called could not hear us and after about 2 mins of yelling into the phone can you hear me, the call was dropped. That same night I called the customer service and I was told by a customer service rep they would refund me for my phones I just had to mail them back. But then she told me I should not have been charged for my monthly bill until after the first month was up but to get refunded I had to go into a cricket store with my proof of payment, when I told her to cancel my plan she then told me she couldn't do that did not refer me to anyone else just told me to go to my local store. So the next day I went into my local cricket store and was told something completely different. 1) they always charge you're first bill up front. 2) they are a "prepaid" cell phone company and do not give refunds under any circumstances. 3)there are 2 different 1800 numbers and only one is actually cricket the other one just sales their items and signs you up (but doesnt know their policies yet they answer customer service questions and never refers you to the real cricket customer service number) 4) anything sold online has to be taken care of online if there are any problems you cannot go into you're local store and handle it (unless its paying you're bill or cancelling you're phone plan) and finally 5) for me to even be considered for a refund i have to fill out request forms send them in and then wait 6-8 weeks just to be denied for a service I couldn't use and barely had for 24 hours. So I left the store went to the post office mailed the package with the phones certified mail that way they cannot lie about never recieving it and refusing me a refund on phones I barely put 10 mins on, then i contacted my bank and disputed the charges for the service which I am now in the process of fighting. Cricket is a company full of liars and thieves as long as I am concerned and if you were smart you would go somewhere else.

i cancelled my services 07/04/2010 and had a refund due. i have been told by customer service that my refund would be credited back to my credit card within 30 days. every other month i called. its not much about 58.00 (hey a half a tank of gas) but its mines. cricke please give me mine money back

Over the last 3 days, I have been subjected to more than 3 dozen hang up calls from at least 5 different out of state phone#'s all related to Cricket. I screen all my calls, so, when I call the # back I am directed to call *611. So I do this and get the usual garbage, finally I get to a customer service rep who can't understand a word of English and they do nothing. I have sworn at them, begged, pleaded and cajoled and nothing, they keep calling. I do not owe money, my bill is paid in full, just as it has been for over 5 years. WTF is up with you douchebags! Any more calls and I will sue your fat lazy asses from here to China and back.

I added an extra Cricket wireless line to for my wife after receiving a text from them promoting the “New Kiocera Rio” phone. Me and my wife went to the Cricket Store on Clairemont Mesa Blvd, San Diego and bought the phone. The main reason my wife wanted to have the phone was because it had a music player and was relatively cheap. Well about a week after we bought the phone we bought a memory card, loaded some music on it and tried out the music player. Well...the music player did not work and we took the phone back over that weekend to have it replaced. The store clerk then tried using his memory card in the slot and it still did not work but referred us to a corporate store for a refund/exchange. Already fuming at this stage I took the time to take the phone to the corporate Store in San Marcos where the store manager mentioned that there is a problem with the music player on the Kiocera Rio phone as they have received an internal memo stipulating the problem and a replacement would thus not do any good and referred me back to the Store in Clairemont Mesa. It is now a month later, everybody at cricket just shrugs their shoulders while we are sitting with a piece of junk which battery barely last half a day as well. I am considering cutting all ties with cricket and their appalling service. It must be noted that cricket still sells the kyocera Rio to unsuspecting customers in their stores

I bought a cricket phone +the 35 dollar monthly fee. I was assured that the phone covered the area where I lived. When I got home I found out that the phone was roaming and to use at my house it would cost $5 for every 30 minutes I used the phone. I returned the phone early the next morning but they refused to return the 35 dollars I paid for the service. The manager was VERY rude and even threat I could see if I had mad one phone call from the phone but it was unused!! So after spending 3 hours arguing on the phone with the cricket people they agreed to give me the money back but said I would have to go back to the store to have it refunded back to my credit card. The person on the phone said it was "flaged" on my account so when the manager at the store looked up our account it would show I was granted a refund. I went right down to the store and they had no idea what I was talking about! I wasn not on our account that I was granted a refund..So I spent another hour on the phone and big shock..cricket had no record of my complaint! So for the second time they promised to call us back with in 48 hours, to let me know if my refund has been granted.. and for the second time cricket never called us back. Also the 80 dollars for the phone has not been put back on my atm card and it has been 9 days.. This b.s. is on my last nerve! I know its only $35 but its the principal of it.. they told me there was coverage and there was not so why does cricket think I shouls pay for a service I did not get?