I went in to the Pine Bluff Cricket store here in Arkansas. I asked if my home address would be covered with their internet service. They assured it would be. I got the device home and it wouldn't let me use it stating that it could not be activated. I called 1-800-CRICKET and they informed me that I would have to take it back to the store to re-program the device for Windows 7. The next day I took it back to them and they reprogrammed it. I came on that night and it still did not work so I once again called 1-800-CRICKET. They told me that if there were no blue signals on the modem, that I did not get coverage. They then zoomed in on my address and said that there was not coverage in my area. I took the modem back the next day so as of right now this is my 3rd visit to the store and like my 7th call to 1-800-CRICKET. They gave me back the money for the modem but would not refund my money for the activation fee. It was never activated. They stated that if the modem was not brought back the day it was purchased they could not refund the activation fee. I stated that I thought it was "bullshit" and i was asked to leave the store. I left and called 1-800-CRICKET again and they told me to go back to the store, use their cricket phone there to call customer service where they could talk to the store manager. That I had the right to get my moeny back because they told me I would have coverage and I didn't. When i went back to the store, they told me someone was on their phone adn it was 10 minutes to closing and told me that there was no point in contacting anyone because what the store manager saids, gos. I was so freaking mad. i think that the store in pine Bluff staffs RUDE people that don't care. I didn't see not one of them smile in the 3 visits I went to. I HATE CRICKET. My mom went and got the service 2 days after I did and now she is having the same problem. I feel like cricket is getting away with screwing people.

Some of you may feel a little relief in this, I originally signed up for what seemed like a great deal, wireless internet and phone service for a package deal, which worked out to be roughly 45 bucks each to the tune of 90 plus tax. I was told at the store that because I was buying the two services together, this was all I'd be paying. Roughly about 2 months into it, my bill goes from 90 to 130. When I call to drop the internet, I'm informed that I must either buy the whole package again or nothing, not the same thing I was told at the store. At the store at time of purchase I was informed that if I wanted to drop the internet or phone, I could with no penalty at anytime. Of course, the person on the phone had no idea what I was talking about. I was stuck... I just bought the phone and wireless modem and to turn around go with another company would have been ridiculous, so reluctantly I bought another month.

About a month later Cricket began running a promo that was 30 bucks for each service. I was pissed!!!
Luckily, a friend who had tired of Cricket's BS was dropping her service and going with another company and offered me her Cricket phone to which I dropped my $130.00 package, and took my other free phone in for the 30.00 phone service and then two weeks later went back for a 35.00 unlimited wireless internet service with my already purchased modem in hand... This might seem like a small victory but it's a victory nonetheless...
I now pay 65.00 for the same thing I was paying 130.00 for.. I'll ride this for as long as I can or until something better comes along...

Hey Cricket, FU bitches... HAHAHA

here I go: first I made my first payment on line, got confirmation number then I have on mail a $1.25 bill that I cancel from a begining I do not buy stamps or mail payments why I have to pay this ridiculous fee. from 45.95 per internet service per month I got $130.50 bill ???? late payment and they not even can explaint to me the other charges?? they say never get the pay last month.I got a copy of my bank transactions and show to those idiots. they clear all that but then I got this letter about the $50.00 rebate .today I whent to te store to make my payment.thinking that would be better than made via internet, and there was a $3.00 fee for paying thru them $1.00 extra if you use debit or $2.00 more if you pay with credit card w.t.fk. I really wish that this company survive thru the next year, we really are tired of people like them filing banckrupcy to cover the stupidity of themselves. happy holidays everyone.

Cricket Wireless is the worst cell phone company in the world. Their customer service sucks and they are very rude!! I wish the call center was in the United States so I could kick the ass of the broken english speaking representative I was speaking with.

They have the most stupid policy I have ever encountered when it comes to paying your bill. They charge you something like $3.00 if you walk into the store to pay your bill. I have never heard of a company that charges customers a fee for paying their bill on time. I asked the clerk at the local Cricket store here why I had to pay #3.00 just to pay my bill "ON TIME", she stated that -- that was their policy, so I was smart enough to complain about this procedure and she told me that I could pay online with a debit or credit card and there would be no charge. Now how silly is this: A customer walks in to the store and wants to pay their bill in cash, on time and they want to charge you $3.00 for that. Not a way to keep good customers. I opted for paying on the computer.<br /><br />
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Another story this cell phone was purchased for my teenage son who held service with them for 2 years. He had to replace his phone once, but the phone cost $225.00, quite expensive if you asked me when other cell phone providers are offering them free to people everyday just to take out service with them.<br /><br />
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Last their customer service leaves a lot to be desired in some areas, too.