Cricket Phone Service
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Category: Electronics
Contact Information
United States
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Cricket Phone Service Reviews
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Shirley Esposito
October 11, 2010
Ripped Off
I paid Cricket the amount due at the store and activated my phone, no problems. Then, the service was horrible because my phone did not have service for most of the one month I tried their plan. I canceled the plan because of poor phone service and they charged me one hundred dollars for something that was never explained. They sent a bill to me and I refused to pay it. I had not used the phone and they continued to bill me for another month of phone service that I never used! The phone was not even working! Also, the amount due each month was more than what they had originally told me it would be. For one month and later, it was horrible. I am very upset with this company because they did NOTHING to make me understand what they were doing, no contact, just billing me. I cannot believe what a horrible company this is.
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September 9, 2008
they interrogated me
the people on the customer service line terroized me and hurt me so bad i was crying and screamming on my floor they lied to me changed my service and refused to after begging for a manger or supervisor, they are making dishonest changes and causing people to be in harms way my experiance was chilling and not normal of a company that cares about people they are very frightening and should be fined a large amout of money for causing pain and dishonesty to people my experiance was so bad i needed a police but the police said to call the BBB and let them know what happend to me all because i asked then to upgrade my phone plan be very frightened of cricket phone service dont do business with then if you don't have to i am switching my service because they are hiding things from you and they make you cry and guess what they don't care because they think they are untouchable don' t do service with them
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September 28, 2007
Overbilling, rude people
Don't get a Cricket phone! They will overbill you and treat you like a criminal when you call to readjust your bill. Then, they will charge you a $15.00 service charge for calling! Then they will send it to collections right away while you are still trying to readjust the bill and they will cut your phone off. Don't bother going to the store to try to get help when the 1-800 number representatives are no help. The store representatives are even worse! They can't think for themselves. They will just read the computer screen. They can't figure out that for 2 months of service, if it shows a person has already paid $155.00, they don't owe again when the service is only supposed to be $50 per month. $50 + $50 + $100, NOT $155! GO BACK TO SCHOOL CRICKET STAFF!!!
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