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Culligan Water

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Category: Services

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United States

Culligan Water Reviews

Donottrustculligan July 10, 2011
Buyer beware
I called Culligan when we moved into our home with an existing system. The "technician" spent all of two minutes looking at my system and told me that it was too old too repair or service and then introduced me to a sales associate who had just happen to come along with him. Afterwards, when Culligan inexplicably billed me almost $300.00 for the "service call" (again, the service person did nothing except introduce me to the sales person and I never wanted a pitch in the first place!), I refused to pay. Culligan threatened to send me to collections and the sales rep told me to "sue" and "take it to court" if I wasn't happy. These are extremely shady practices!! BTW, I've since learned that Culligan will install a very pricey "top of the line" water system, but then will come out with a newer version in a few years and will refuse to service your system saying the parts aren't available or its too old, etc. It's just a racket!! I will never let a Culligan technician or sales person in my home again.
Joe Edd September 13, 2010
Scam
In Culligan Water everything is awful. Promises and offers… The worse customer service ever. Besides it’s unreasonable overprice. Avoid it for your own sake!
Job Seeker 2009-2010 August 7, 2010
terribel customer service
I phone culligan on 8/07/2010, however the problem is much older. This is the second time they had to come out and service our equipment, and had to actually removed it and take it in for repair. Which took three weeks, we were without service, after paying over 3500.00 for this one piece of equipment. Which they have not reimemburse us for or waive any fees. Today, We have an emgerency, as our pool is leaking water, and it may be because of this illequipment, which started happening the same time the culligan equipment went out. They told me they would come out for 189.00. I said WHAT! Why are you charging me for this equipment which is under warranty, he said because it's saturday. So what, if it's saturday, sometimes emergencies don't occur Mon-Fri.
I hung up and did some research and found out that this company is terrible, and have been ripping people off and overcharging them for years. So I called the guy back, and ask him where was this charge in my paperwork. I ask him to proved to me that this is the charge for an emergency, and he said, he just anwsers the calls, he doesn't know where it is in my paperwork, and I ask, how do you know I have one then, he said, it's what the company charges for emergencies. I look up the company information and their was no information, customers are always at the mercy of dealers. So, I told him to send someone out anyway, and I will take this up the the CEO, and let him know that this company is all over the internet as being a rip off.
Warite December 7, 2009
Do not do business with this company
Culligan Water of Nokomis Florida left a small empty bottle on my door claiming free water testing in your area. This was the start to a nightmare with this company. After they test your water they come out to "talk to about the test" which is actually a sales call. They told us we had an iron problem and bacteria ridden water which could harm our 2 year old daughter The system was almost $6500.00. After saying no way this system suddenly he had something that could do the job for $1600.00 because he had it left over from a deal that didn't fall through. We stupidly agreed to buy the system which was only available today of course. On top of all this their salesmen then told us our water softener was not set properly, he made some small adjustments which we found out in weeks to come he actually shut it off so it would not cycle. You decide accidental or purposely? Then when he came back four weeks later to retest the water we complained that our water was worse not better. He stated we probably needed our water softener rebedded. Yes more money! With my appliances not working properly I made several calls to Culligan to get the problem rectified, their own service rep agreed something just wasn't right but he couldn't help us. After getting a manager to our home we were basically told to deal with it they won't take the system back. The quality of our water is worse then when we started and we still owe them $1660.00. DON'T DO BUSINESS WITH THIS COMPANY, IF YOU DON"T HAVE A PROBLEM THEY'LL CREATE ONE!
Cvilleconsumer August 20, 2009
poor service
This is the second time Culligan has provided wrong product to their water filtration system. In addition the Culligan office also did not inform me TWICE that they had not received the parts they "ordered." I called then when I had not heard from them. And they assured me the parts were coming in. I had to cancel the plumber call twice. Finally, they said they had the parts. They didn't! They gave me a used part and a part they fit a different model. I still had to pay for the plumber and now I'll have to pay thousands to put in a new system. And when I brought this up with the HQ Office secretary she was beyond rude.
May 9, 2008
They have mistreated me
Moved in new house in 1987. Lots of rust in water. Called Culligan. They tested water and recommended their exchange tank rental unit. Despite acidity recommended no treatment of acidity.

Over years had far too many hot water heaters and new elements. Always lots of rust in heater (and some spots on clothes). They tested again...said all was fine; said I had right equipment.

Pipes started leaking. Plumber felt it might be from acid in water. Culligan came out--now they say I really need neutralizer, not their softener. They give estimate.

Call Aqua Science. They agree I need neutralizer, but indicate its output will be hard so a softener is needed. Give estimate for both less than Culligan's neutralizer!

Aqua Science installs; I cancel Culligan. They keep sending bill for one further year of service. I call them; they tell me they adjusted it for only two months--guy tells me I am reading billing date wrong. So now they want two months of money for a service that was not provided at all this year.

Retrospect: they never dealt with my problem

Recommend: go to any other vender...get better service at a cheaper price.

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