I submitted two perscriptions to the pharmacy counter, and was asked if I was waiting or if I was going to pick up the meds. I clearly told the lady I was waiting for the prescriptions, this was approximatly 4:15 in the evening. There were several customers in line behind me and several customers at the pickup counter, so I moved away from the counters and walked up and down the isles close to the pickup counter to 'kill time'. After approximatley 45 minutes I took a seat in the waiting area next to the pickup area to wait and noticed all of the customers that were behind me had left the store and watched several more customers come in, submit the paper perscription, and be served while I was waiting. The lady whom initially waited on me, walked over to the pickup window and stated loud enough for me to hear from where I was sitting that I had been waiting for a long time. She did this twice before I approached the counter and asked if my perscription had been filled. I was told that yes it had been filled, and the 'associate' started searching for the perscriptions. After about 5 minutes of searching and asking other associates if they had seen the perscription with my name on it, one of the people searching for the perscriptions began to fill a bottle, which was then labeled from a fresh printout, bagged and handed to me. The bag only contained one of the perscriptions and I was told the other perscriptions would not be available until the following day. In my opinion there was a hidious mistake made behind the counter, either the script was never filled or it was given to another customer. I should have been informed as soon as the pharmacist realized one of the perscriptions was not available to enable me to choose to go to anther business for one or both perscriptions. Result, my wife and I will not be using CVS in the future, and as soon as I finish this complaint I will log another with my insurance group.

About a month ago, I went to my local CVS after a long day's work. I have been using this store for over 25 years. I was stunned to see several auto-scan checkouts instead of regular cashier stations. There was only one actual, human cashier who was taking customers. The staff kept trying to get us to use the auto-scans. I told the clerk that I didn't relish having worked from 5:30 AM (this was about 8PM) only to come into a store and be asked to do someone else's job for them. Enough already! We have to pump our own gas, ring up our own groceries and now check out our own items at the drug store? Are you kidding me? Is this economy, you are putting people out of work. If you'd like to offer a discount for customers who do someone else's job, then fine. Or if you'd like to come to my job job and do it for me, maybe we can work something out. But I implore you to get rid of the stupid machines and hire real people, who really need the money and the benefits. P.S. I haven't been back since.

Has anyone noticed...what a Mess CVS store layout is? ...Who Designs this MESS a BLIND man...you can't find anything in a timely manner... let alone find it at ALL... Every store is Different some are good some are
designed by a Meth Head... OH and Prices... How Dumb do they think the public is ??? Twice the price on things I see everywhere else...HEY CVS...FIX IT... for now I'LL shop elsewhere...

I have been the second car in line at the drive thru pharmacy for 25 minutes. I am dropping a prescription off for a friend or I would have left long ago. I called them ten minutes ago and was assured they were getting right to us (the drive through).

I went into my local CVS today and had to use the restroom. I had to walk inches from the table where the flu clinic is being held to enter the restroom door. When I entered the restroom, which apparently is for public use due to a baby changing station in the restroom, it was completely unsanitary in every way. The floor and toilet looked as though it had never been cleaned or disinfected. I thought this was horrible - especially given the fact that they are giving flu shots just steps away from this filthy mess. If no one else has complained about this I will be shocked!