CEC solutions guarantee after 5 payments I would recieve a shipping date for my laptop and printer they guaranteed the delivery would be June 1 2009 with and 8 day window. But that was after I already did 18 payments. I called the customer service on the 9th day and there response was that they were having a problem with dell and asked me would I like to switch from dell to hp and I said yes they told me to call back for delivery and I did. They give me another three weeks for my shipment to arrive on the 29 of June. They knew well ahead they having problems with dell they should have given me a courtesy call and explained themselves to me about the situation. They are un professional its not my fault they are having a problem with dell.They should rush my delivery and not make me wait another three weeks.Thats being courtesy not making a person wait three more weeks.There customer service reps are very un professional. They need to go back to school to learn how to talk to people. CEC is a total rip off they make you wait for something they ain't paying.They call themselves gaurantee consumer then when you complain that your shipment didn't arrive they say they can' t guarantee the arrival and on the phone the same thing we gaurantee your delivery date which they are full of it. I want my product within a week or I will seek legal action against them .I feel that I don't need to wait another three more weeks. thank you Miguel Perez