My Dell hard drive went out within 60 days and I immediately called Dell Support on a Monday morning and they told me that a Technician would be sent out in 1 - 2 business days. On day two (Tuesday) a 3rd party company left a computerized message stating that all technicians were busy and you would be contacted tomorrow ( Wed). Thursday came around and no one called or showed up, so I contacted the 3rd party company and was told that someone would contact me within the hour. No one called, so I called back 2 hours later and still no response. Long story short, I must have talk to 4 people at this 3rd party company and another 6 - 7 support people over seas for Dell and I still have not heard from this ghost technician. The crazy thing was I was told at around 12PM the Technician had already gone home for the day and that my new imaged hard drive was sitting in a warehouse somewhere near by. This is some of the worst support ever, and they may have surpassed Chase. Dell even refused to accept a return and refund due to the fact that it was over 21 days. I am still waiting for someone to tell me when I will get my new hard drive. Someone needs to tell Dell to throw away their customer service scripts and stop setting expectations so high.