My Dell hard drive went out within 60 days and I immediately called Dell Support on a Monday morning and they told me that a Technician would be sent out in 1 - 2 business days. On day two (Tuesday) a 3rd party company left a computerized message stating that all technicians were busy and you would be contacted tomorrow ( Wed). Thursday came around and no one called or showed up, so I contacted the 3rd party company and was told that someone would contact me within the hour. No one called, so I called back 2 hours later and still no response... read full review »