On the 1st October 2009 at 12.45pm I caaled DHL offices for a parcel to be collected for courier right thru to Botswana. The lady serving me on the phone announced herself as Tisina. When asked to give the name of my physical address, i tried my best to pronounce the name of street and address which obviously i have difficulty with because the name is Afrikaans. The lady made fun of me and asked me that how on earth can someone be living in a farm and claim the place is in Polokwane. For starters i am not South African and cannot be good at pronouncing names like she can.

The second part was when she asked me if i knew the dimensions of the parcel i wanted to send. I asked her if i could call later and give her those, and at this juncture again Tisina told me there was no way i could send the parcel without dimensions. i then asked if i could go get a ruler to do this but was abruptly told off. Upon realising i was not amused with her filthy attitude she rushed to give me a reference number of 013729 and a price of R569.00 to pay if i was still interested in using their services and she hung up the line on my ear. This gal thinks she owned the company the way she talked.