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J W
February 15, 2010
unauthorized termination fee
I signed up for credit card processing service through a broker. I was repeatedly reassured I was not held to any length of time or contract, that it would be from month to month. When I decided to change service, it took me a long time to even get to the right people to even get a form. After I finally got the form to submit my cancellation request on the last day of the year, it had to be approved. Well, over a month later I got a statement that they charged me (through CTS Holdings) a $79 annual fee, and a $300 early termination fee. They are a bunch of crooks I swear. A word of advise for other: in the future, after you have canceled a credit card service, make sure to notify your financial institution to cancel their access to your bank account!!!
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Dawn C.
July 28, 2009
unauthorized "cancellation fees"
I had a contract for credit card processing through Abacus Payment Systems, which was taken by Digital Financial Group. I had a new business checking account and needed to change the bank information for my bankcard deposits. I was charged a $299 cancellation fee. The charge was presented to my bank as an electronic check authorized by me, which of course, I did not authorize. I have spent almost 3 months trying to get my money back, as well as the additional bank charges that I incurred due to the unauthorized charge. It is literally impossible to get anyone on the phone, and when I do, I only get the same person who makes excuses and gives me the run-around. Read your contract carefully! It may say one company in large print, but says Digital Financial Group in tiny print at the bottom. Contact information is very hard to find or figure out. When I do manage to get a human on the phone, they have been extremely unhelpful and unprofessional.
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