I have been trying to straighten out payment application errors with my student loans since August. I have beenm assurred sevceral times that the matter would be resolved, but so far it has not. The Call Centers are in California, but the payment processing center (Borrower Services) is in Texas. They do not seem to be able to effectively communicate with each other. I have spoken with four supervisors and I am still waiting to hear back from a fifth supervisor. I have been denied my request to speak with someone who can contact Borrower Services, (TX) directly to work through the issue. It is a waste of time to persuade a Call Center supervisor that my issue is valid only to have Borrower Services drop the ball, Again.

Is there any way to reach someone above the Supervisor level at Direct Loan Servicing?