DO NOT sign up for Direct TV!!! THEY SUCK; THEIR TRADE PRACTICES ARE DECEPTIVE; THEY LIE AND MISLEAD THE CUSTOMER AND THE CUSTOMER IS NEVER RIGHT. And I did everything a prudent consumer should do prior to signing up for their service, and I still got screwed.

When I first called Direct TV, I asked a multitude of questions and took detailed notes. I had already opened and saved a word document with questions and typed everything into the word document while i was on the phone with their customer service tech.
1) I was told that I could receive a discounted monthly rate if I signed up for auto bill pay and if I registered my account and email address once I received my first bill. I follow all the steps necessary and regularly get emails from Direct TV, but they contend I did not set up my email account and will not give me the additional $5 discount.
2) I was never informed that i cannot order pay per view movies from the remote control unless I have a land line hooked up to the receiver. They are keenly aware I do not have a land line because when the customer service rep asked for my home phone, I told him I didn't have one and that the phone I use for my primary number is my cell phone.
3) I was told I would get the DVR receiver for an additional $5.99 per month. BUT the rep never disclosed I would also be charged an additional fee for DVR service on top of the DVR receiver fee. They insisted I was told when i signed up for service that there would also be a DVR service fee. Considering I've never had a DVR, how would i know how the damn thing works?
4) When I cancelled the DVR receiver, I was told I would be getting a box in the mail to return the DVR within 10-14 business days. I got the box nearly 8 weeks later. THEN when I didn't immediately return the DVR receiver to them in the box, they charged me $200!!! They would not afford me the same timeframe to return the damn thing as it took them to send me the box. Nor would they adjust the $200 off my account.
5) When I called to cancel service, I was told I had a 24 month contract with them. I MOST CERTAINLY DID NOT! My notes clearly state I agreed to a 12 month term but since I have nothing in writing from them, I am bound to these assholes for 24 months.

Should you ever have an issue and call customer service, they will do nothing to correct their mistakes and do nothing but pass the buck. THE CUSTOMER IS NEVER RIGHT AS FAR AS THEY ARE CONCERNED. PLEASE SAVE YOURSELF A LOT OF MONEY, TIME AND AGGREVATION AND GO WITH ANYONE OTHER THAN DIRECT TV. I had cable with Comcast for many, many years and never had an issue with them and wish I had stayed with them. And when this Direct TV contract finally does expire, I will be going back to Comcast.

Direct TV offered me a free upgrade to a new box since I had my first year under my belt, the upgrade was worth $100.00 and that fee would waived since I met my yearly anniversary. Direct TV never gave me an upgrade for free, not only did they charge me for the $100.00 but they also charged me fro another $100.00 for installation and delivery. It took the tech about 10 minutes to hook up the box and get everything working...$100.00 for 10 minutes...is that not a rip off? Also I was never told about the $100.00 for installation or delivery. They for some reason do not see any notes about a free upgrade but they do see where I called...why would I make something like that up, it is a scam and I will be calling the better business bureau.

Direct TV charges for MLB Sports package!
I did not order or ever receive notification of renewal of this service.
While Calling Billing at Direct TV I was placed on hold 3 times and disconnected 3 times...
After the fourth call I spoke with Loren who informed me he is the highest manager at Direct TV.
I stated to Loren tht my husband is critically ill and I would not have renewed. His response was "We do not give credit for sports channels and if I was unhappy let him know when I wanted to terminate my service!
OF THE MILLIONS OF DOLLARS SPENT ON ADVERTISING TO GENERATE NEW CUSTOMERS, IS IT REASONABLE TO THINK DIRECT TV WOULD LOSE A CUSTOMER OVER $99.50.

So I currently have Comcast and wanted to see whats so good about direct tv so my comcast is not a contract so I can cancel anytime, I called direct TV and told them I currently have comcast cable and I just wanted to try out Direct TV and see a side by side and the agent told me thats not a problem at all. You have 30 days trial and if you do not like it, you won't be responsible for the installation nor the contract agreement... great, lets order it and let me try it out. I also DOUBLE checked to make sure there is no early term fee or anything like that and he said 30 days free trial.

Okay so we ordered it, tested it didn't like it compared to our comcast and called to cancel... this is when EVERYTHING went bad with direct TV. They said there is no 30 day free trial. I tried to contact the same sales person to help but no luck. I finally got a supervisor who was a human being and understood (cuz why would ANYONE in their right mind order a direct tv contract when they already have comcast cable? makes no sense) and credited my account back for the $460 charge or early termination... Well, it shows up on my direct tv account but they never gave it back. They said "IT WAS A VALID EARLY TERMINATION FEE" and will not be giving me back $460.. WTF thats crazy. I don't have $460 sitting under my couch to spare for you... I have to pay bills!!!

So I kept calling and talking to supervisors, talked to the presidents cabinet, and still no luck... I just sent a email to Chase Carey... I don't know if that will work or not. I also used my debt card to pay so I won't be able to use my credit card company to help me dispute this charge.

ANY HELP? In this economy I wouldn't want to lose $460 for nothing!!!

DAMN YOU DIRECT TV, why did you lie, to me. Why did you do a bait n switch, your company is HORRIBLE!!!

A couple of days ago the other people in our duplex got Direct TV. We have cable and I believe they had had cable as well. A little after the Direct TV van pulled up next door our cable TV and Internet went out. This isn't unusual as our cable company had some trouble with the whole digital transition though that had cleared up about a month ago. Usually the everything would start working after a few moments/minutes. After about half an hour I went outside, noticing the Direct TV van still there, and went around back to check our box wondering if the instillation guy had turned the cable off while he was working. I didn't see anything plugged into the cable box and when I went around front to ask the van was gone.

When I called my cable company they said they weren't reporting any problems in our area and would send someone to repair it as soon as possible which wasn't until the next morning. One guy checked our equipment inside while the other checked the box out back. The guy inside said our inside equipment was fine and went to check on the guy out back. When he came back he said that not only did the Direct TV guy unplug our cable but he actually cut the line. I had noticed a cut cord when I checked myself but thought there was no way they'd do that. They also said this isn't the first time they've seen this. They've been seeing this more and more when coming in behind a satellite guy.

I am furious! He actually cut our cable and we didn't even subscribe to their service. He might have thought that was the cable to just the neighbors place but I doubt it as it is almost directly in the middle of the the two apartments and there were no other cable boxes on the back of the house so it obviously was for both apartments. I have yet to get a hold of Direct TV. They are also not a member of the BBB that we could find so we can't report them there so we're reporting it here.

What makes me the angriest is that it was done on my son's first birthday and we were going to be having video/web calls with the rest of our families, who live in another state, and we weren't able to because they cut our cables. We can't get our son's first birthday back. We're currently having a house built and were considering getting Direct TV instead of cable. Not anymore. They lost a possible customer.