I'm getting really tired of directv. When I call them to speak to someone, I mostly get someone from the call center in the phillephines. I can't even get someone that speaks english very well. I've had to call several times just to get someone that can actaully speak english and lives in the United States, then when I do get someone there, they are rude. Most of the time, I know they are reading from a scripts, because it's recorded. I know this for a fact, because it tells you so. Today, April 22, 2009, I asked to speak to a supervisor, and the call center asked why. I just told them to stop their little chat and let me speck to a supervisor. I finally got one, who was rude by the way, her name was Ashley. I got so mad, I called again, and got someone better. Basically their inconsistancey is not well. The right hand doesn't know what the left hand is doing. And now they want the payment in full. I plan on paying it in full, but I was told that there was no guarantee that it would get shut of on the 24th. Now I have till the 30th, because I thought that next Friday was a holiday, and now I realize that it's not. I hope they can find in their hearts to hold to their you know what for one more day for the full payment. Please begging in Vermont.

During installation of Direct TV, my installation resulted in about $2200.00 of damages. Direct TV has denied to be responsible for the damages because they sub-contracted the job out to Connect TV, that sub-contracted the job out to a company called MTS.

Stay away from Direct TV and never believe anything they say even in writing!!!. I got an offer for diret TV in the mail with a certain price for 12mo, so I called and they confirmed the offer and I got the service. when the first bill came, it was almost double what they said so I called and complained and they apologized and said it was a mistake and they will take care of it but when the next bill came it had the same issue and I got the same promise, by the third billing mistake I had enough and called to cancel the service. they gave me the run around and sent me finally to their termination department after first transfering me to several dead ends and automatic hang ups, when I finally got to the termination department they tried to talk me out of it and made me all these offers which I turned down and told them clearly that I wanted to cancel. at the end of the conversation they told me that there would be a cancellation fee which had not heard of before and asked them to show me anywhere that I had been informed of this fee or agreed to it and they could not and when I refused to pay they told me that I had used a credit card on my last payment and that they will just bill it to that and I informed them that I had never given them authorization to keep my credit card info or to charge it and when I got off the phone I called my card company and cancelled that card!

a couple of moths later I get a bill from a cable company in my area for direct tv service and when I called to dispute it they said that Direct TV had not cancelled my account and had continued to bill me for services and that is when I called Direct TV back. they said they had a record of me calling to cancel but that the call was not terminated according to procedure and they just continued to bill me. After several calls and when I finaly told them to produce the incomplete call recording or I will file a fraud complaint against them they aknowledged that I had in fact terminated when I said I did and refunded the billing for those months and I recieved a letter from them informing me that my account was terminated and that I had a sizable credit balance. the other day I recived another bill from their agent informing me that I owe them over a 100 bucks and when I called to inquire they informed me that Direct TV had billed them that amount and then told them to bill me and when I told them that was impossible and that I was holding a letter in my hand from Direct TV infoming me I had a Credit, they said that I had to call direct TV because they can only pay Direct TV but cant bill it ???????? so I called Direct TV againa and they said they had made a mistake and that I don't owe them anything and that they will contact their agent which I am sure they will not and so I think my last alternative is to sue both of them for harrassment and fraud! I am also going to look for a tort lawyer and pass the info to them cause I am sure I am not the only one they have tried to rip off.

I have had Direct Tv for about 2 years with ongoing billing problems every month. Almost without exception, whomever
I spoke with, it was the smae tired response: Well, this is what you owe and you must make a payment immediately! October, 2008, I felt I couldn't deal with this situation every month and cancelled. Later that month, a nice gentlemen from the "Retention Dept" called to say Direct Tv valued my business and offered 3 months free with an additional 3 Major channels. Also, he assured me I would not receive a bill until
February, 2009 and it would be the regular fee I had agreed upon
initially. You can guess what happened starting 01.2009. I have paid as agreed Feb-Mar and Mar-Apr. I still have an outstanding
balance of $78.96 and canceled again today, April 15, 2009 after
spending almost an hour attempting to find a Retention Specialist and speaking with him. He was rude and said he didn't believe what I was telling him. FYI his name is Clarence (refused to provide last name) and his badge # 414760. I am 74 years old and have never accepted rudeness (which appears to be prominent in our society today, especially from younger people). I finally gave up and canceled again. If anyone is interested I sent an email to a CEO, Chase Carey: [email protected]. If their CEOS have the same unprofessional attitudes, I probably won't hear back. If anyone is interested in a follow-up my email: [email protected]. Direct Tv has addresses and names of CEOS. Look on Wikipedia. org Also, there are hundreds of complaints about Direct Tv on the internet. I would think they would sit up and pay attention and hire intelligent, helpful personnel. And NOT PRACTICE FRAUDULENT BILLING ACTIVITES

i am completely dissatisfied with direct tv's sly way of handling their sales and billing. they do not tell you of all the hidden and automatic additions they have when you sign up. how can a company stay in business after bilking so many people in their sly underhanded way.
they give you 3 months of free movie with the promise of 6 more additional if you sign up now. i am not a movie fan so it doesn't really interest me, but to slyly automatically add the movie channels after three months without even be given a chance to refuse is awfully under handed business.
i was given a pep talk by a direct tv subscriber but i'll bet he didn't have his installation very long to find out all their charges. it's about time the government agency step in and control this cheating form of business.
also it would be a great help if you could call them and talk to someone who speaks english. after spending five minutes or so on the phone i finally had to give up and hang up, disgusted. told the girl i couldn't understand her and to transfer me to another sales rep. i hung up and called again but wound up with the same sales person and no satisfaction, hung up again, disgusted.