4 months ago I called in to Direct TV about getting a package. I was quoted $46.00 a month if I used the automatic withdrawal for payment from my account. They came to install it and at the end was charged $53.00. They gave free 3 months promo on Starz and Showtime never stating you had to call and cancel. This month they took $88.83 from my checking account. When I called in Trixie told me I was wrong and that I didn't have more taken from my checking account. HELLO YOU IDIOTS!! I know what comes out of my checking account. I got mad and swore at her. I asked for a supervisor and she hung up on me. Not when I swore-but when I asked for a supervisor. They took the channels off and did not put difference back into my account. They gave a credit. I have auto payments coming out. BEWARE!! DO NOT RECOMMEND THESE CROOKS!! Oh- and Trixie first tried to tell me it was an increase to provide me better service. I signed a contract locking them into a price. Apparently according to Trixie they can increase it for better service. I told her if that was the case and we were locked in I could change my mind at any time. I don't trust these guys at all!!!

Let first say Direct Tv customer service is the worst! I recently moved from my old house where I had Direct TV as a provider for my tv. On Febuary 26 I contacted Direct TV and disconected my service. I was told that I had an early termination fee, which I was aware of but willing to pay. They istructed me that they would be billing me for 221.18. They also told me that they would be sending boxes via fedex to ship the receivers back I received the boxes and did exactly what it insturcted me to do. On March 10 I received a bill stating that I owed 105 and some change, I contacted Direct TV and they told me dont worry about that bill that they would send me a updated bill with the full amount to disregard the 105 bill. I received the upodated bill on March 15, 11 for 221.18. it said due upon arrival. I pulled the check book out and paid the bill by the end of the week. On March 23 I received a bill saying paid in full nothing due. Today I was checking my bank account and they had debit my account for the 221.18 on March 19, 11 and had cashed the check that i had sent them on March 24, 11. i contacted Direct Tv and told them that i need my money back they instructed me that it would be six weeks at the earliest to receive my refund by mail. I have bills coming out of my account and they said nothing we can do sir. I AM SO PISSED OFF RIGHT NOW I CAN HARDLY TYPE. They instructed me if I had any over draft fees from this that they would pay it. They gave this fax number if anyone else can use it 1-877-580-2148, She said to include Direct TV account number and a good number to be reached at and put attn: Finance Department. It pissses me off so bad that they can debit without authorization and then even deposit one of my checks and then they wont debit it back to my account. I hope this will help the next person shy away from them as a provider, they have the worst customer service. I have been a customer with them for over 6 years never late and I get short end of the stick . So plea to anyone please dont go with this provider to me customer service is a big thing to me and I hope it is to the nexzt person.

I asked to be disconnected after 3 1/2 years. I was sent a bill for $183.00 6 weeks later. When I call they say I hung-up and didn’t talk to the right person. I had been told that I owe them till today because I was never disconnected.

I have had this service for over 10 years and I am now finding out that I am being charged for movies and events from 2006 and now being 2011. They were not even going to tell me about them. I go on vacation and return to interupted services and then find out about the events from 2006.

I AM VERY UNHAPPY WITH YOUR INSTALLATION SERVICE AND YOUR CUSTOMER SERVICE DEPT.!!! I HAVE TRIED FOR TWO WEEKS TO CONTACT YOUR COMPANY BY EMAIL AND PHONE WITH NO RESPONSE. I WAS ON THE PHONE FOR 1 1/2 HOURS TODAY WITH FOR 4 DIFFERENT SUPERVISORS UNTIL THE LAST SUPERVISOR (SCOTT) TOLD ME THERE WAS NO ONE ELSE I COULD SPEAK WITH AND THAT THERE WAS NOTHING ELSE HE COULD DO FOR ME AND HUNG UP ON ME. I REFUSE TO BE TREATED THIS WAY BY YOUR COMPANY AND HAVE REPORTED YOUR COMPANY TO THE BBB. FIRST OF ALL WHEN I HAD MY SERVICE INSTALLED ABOUT A YEAR AGO IT TOOK THEM 3 WEEKS AFTER TAKEN $250 OFF MY CCARD (UPFRONT COST TO INSTALL). YOUR COMPANY CANCELED MY INSTALL TWICE BEFORE A TECH FINALLY CAME OUT AND THEN ONCE THE TECH CAME OUT (WHICH HE WAS 4 HOURS LATE) HE SAID I WOULD HAVE TO RESCHEDULE FOR ANOTHER DAY BECAUSE HE DID NOT HAVE ENOUGH EQUIPMENT AND WIRE ON HIS TRUCK TO INSTALL MY HOUSE. NEEDLESS TO SAY AFTER TALKING TO CUSTOMER SERVICE AND HIS SUPERVISOR I WAS PROMISED A $50 CREDIT ON MY FIRST BILL (NEVER RECEIVED THE CREDIT) FOR ALL THE MISSED APPT. AND THE TROUBLE I HAD WITH THE TECH. THE TECH AND TWO OF HIS SUPERVISORS CAME TO MY HOUSE THAT EVENING AND INSTALLED MY SERVICE (MIND YOU THE TECH AND THE FIELD SUPERVISOR WERE VERY RUDE AND TRACKED MUD ALL THROUGH MY HOUSE WHICH I HAD TO PAY TO HAVE THE CARPETS CLEANED THE NEXT DAY.) WHEN THEY INSTALLED MY SERVICE THEY MIRRORED MY KIDS ROOM OFF OF ONE RECEIVER WHICH IS IN MY DAUGHTERS ROOM AND RAN A WIRE ACROSS MY HALLWAY UNDER THE CARPET TO MY BOYS ROOM LEAVING NO EXTRA WIRE TO RUN ALONG THE BASE BOARDS OR IN THE CLOSET (LIKE IT SHOULD HAVE BEEN RAN THE FIRST TIME). SINCE THEN MY LANDLORD HAD ALL THE CARPETS PULLED UP (TWO WEEKS AGO) AND PUT HARDWOOD FLOORING IN. HE BROUGHT IT TO OUR ATTENTION THAT DAY THAT THE WIRE HAD BEEN INSTALLED THAT WAY AND THAT HE WANTED US TO HAVE YOUR COMPANY COME BACK OUT TO REWIRE IT THE CORRECT WAY. HE SAID THAT IT SHOULD HAD BEEN WIRED OUTSIDE THE HOUSE INTO THE ROOMS, ARE IN THE CLOSET OR EVEN UNDER THE HOUSE (SINCE IT IS ON PER AND BEAM) IT SHOULD HAVE NEVER BEEN DONE THAT WAY IN THE FIRST PLACE (SETUP FOR LAW SUIT) AND THAT WE NEED TO HAVE IT DONE BEFORE ONE OF MY KIDS GOT HURT ON THE WIRE. I WAS TOLD BY YOUR CSD AND SUPERVISORS THAT SINCE IT IS OVER 90 DAYS THAT I HAVE TO PAY $49 TO HAVE A TECH COME BACK OUT TO FIX THE LAZY TECH JOB. I REFUSE TO PAY FOR A TECH HALF @#S JOB AND I GUESS IF MY CARPET HAD BEEN TAKEN UP WITHIN THE 90 DAYS I WOULD HAVE NOT BEEN CHARGED (I GUESS I WAS SUPPOSED TO GO BACK BEHIND HIM AND CHECK EVERY WIRE TO SEE HOW HE RAN IT?) ISN'T THAT WHAT HIS SUPERVISORS WHERE SUPPOSED TO BE DOING WHILE THEY WHERE HERE? I GUESS YOUR COMPANY WOULD RATHER BE SUED THEN TO EAT $49 AND HAVE SOMEONE COME DO MY INSTALLATION THE CORRECT WAY BECAUSE THAT IS COMPANY POLICY AND NO ONE CAN AUTHORIZE TO DO A REWIRE FOR NOTHING!! THAT IS BULLS@#T!!! BUT YOU CAN MOVE AND YOUR COMPANY WILL COME OUT A REWIRE A NEW HOUSE FOR NOTHING ON YOUR SAME CONTRACT???? I TALKED TO DISHNET TODAY AND TOLD THEM THE PROBLEM I AM HAVING WITH YOUR SERVICE AND HOW MY ROOMS WERE INSTALLED-THEY LAUGHED AND SAID THAT IS CRAZY WHY DIDN'T THEY JUST PUT ONE RECEIVER IN EACH ROOM AND SIGNAL OFF OF EACH OTHER? GEE I DON'T KNOW? I WONDERED THE SOMETHING!! YOUR COMPANY DON'T HAVE THAT UPDATED TECHNOLOGY TO OFFER A BETTER SOLUTION? I WOULD HAVE PAID LESS TO GO WITH DISHNET AND GOT ALL 5 OF MY ROOMS INSTALLED WITH DVR IN TWO ROOMS FOR WHAT I AM PAYING YOU GUYS TO HAVE STANDARD BOXES IN TWO ROOMS WITH NO DVR AND MY KIDS HAVE TO SHARE THE SAME TV SHOW. THAT IS REALLY SCREWED UP!!! PLUS YOU WANT ME TO PAY FOR YOUR SCREW UP!!! YOU TELL ME WHY I SHOULD STAY WITH YOUR COMPANY-WHAT DO YOU HAVE TO OFFER ME? NOTHING!!! TO ANYONE THAT IS CONSIDERING DIRECTV GO WITH ANOTHER SERVICE (GOOGLE DIRECTV COMPLAINTS AND YOU WILL SEE WHY.) I WAS SHOCKED TO SEE HOW MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEMS AS ME AND SOME OF THE PEOPLE BEING LONG TIME CUSTOMERS.