My Dad had Direct TV at their house, he had cancer and was Dying, they told him he needed to upgrade his system because it was outdated. They told him they needed to come out and install a new box and move the dish location, so he agreed. They told him to sign the Paper to show he received the receiver and the new dish location.

Several months later he Passed away and my Mom could not afford her house any longer, so she had to move to an apartment, which did not allow a satellite dish, so she called to cancel their service, they told her they would send a box out and she is to return the 2 receivers, which she did the day the boxes came. 1 month later my Dad's death benefit from SS came, $255.00 and that was to go toward his headstone and they debited her account $501.00 for early termination fee.

She never signed anything or ever read anything, my Dad did, and she got stuck Paying this, the bank said they would issue a credit back to her, and investigate it, I told her to withdraw the funds and to close the checking account, which she did. They were not able to get the money back from her, but did post negative ratings on her Credit report.

They never checked her credit to install it, but attached a collection report and negative reporting on her credit report. We have to now get a Lawyer through Legal Aid to help he fight this. I can not believe they can legally charge you Card without your authorization. Their has got to be a law against that.

Had a 1 yr commitment Jan 08 to Jan 09 4 months in 1 of the 5 receivers went bad (of course only 90 warranty $$) service was terrible and delayed but we did finally get the replacement (at our cost)

Was disappointed with cost of service (double what they singed us up for), the deliberately confusing billing practice and the constant charging of our credit card for movies. We cancelled after the year.

This is where the fun starts we returned our receivers and then received 2 billings (525.00) for movies we allegedly watched 8-13 months ago. They claim every box was to be hooked to a phone line and that if it wasn't you could still order movies and they had no way of charging SOOOOO beware you will be hit when you turn the boxes in...We have no way to dispute "the direct TV claims" we certainly don't recall if we watched a movie on a date last year...

And the real kicker is they also hit us with a early termination fee of ($340) remember the out of warranty box...well the replacement allowed them to extend the commitment 2 yrs.. if that is not crap...of course they have nothing signed by us to allow this, they say its all on their website and we are bound by it...this must be illegal to so blatantly take advantage of people.

I for see this company being involved in a class action lawsuit whereby they will be making settlements to all past customers (I will be one!!!) for their business practices...(WE can only hope they survive in business to make these paybacks!!!)

Thanks for the (310) 964-5000 Direct TV corporate office phone number IT WORKED they waived the contract termination fee!!!.
The Story>>>
My daughter had nothing but problems from day one with her service, she had it for a total of about 5 months.
She couldn't watch one thing while recording another...she spent about $50 of pay per minute phone charges talking to Tec? su??ort...she finally just gave up and lived with it...after about 4 months, her DVR started giving her a "Hardware Error" message and it would format itself at random, she lost everything she recorded...she spent more cell phone time $$$s with Tec? Su??ort...they finally sent her a new DVR and charged her $20 for shipping...this was a little less than 1 month ago...after hooking it up, she could not watch Live TV, she had to record something and watch it later... She tried Tec? ?u??or? again ...finally gave up...decided to just live with it...
I just learned of all of this a few days ago and I told her I would handle it...Yep, I raised hell with them, they said they could send someone out, but it would be 5 to 7 days and it would probably cost her for the service call...I told them Bull Shit! and demanded that she be let out of her contract (Cu?tomer ?ervi?e said no, She would be charged $380)...I canceled her service anyway and had Dish Network installed the next day (yesterday). I told the Dish installer about her problems and he said the reason she had the problem was because Direct TV never ran the second line to the dish when they installed it!!! (he also installs for DirectTV)...I called DirectTV again and told them the contract was null and void because it was never installed properly, and she never received the service promised in the contract!!! I got no where with them at the 800 number...
I ran across the corporate Phone number on this post and told them the whole story...it took some time but it worked, "Steve" also noticed that when they sent the second reciever/DVR...They put my daughter on a NEW TWO YEAR COMMITMENT!!!...He finally said he would waive the $380 charge...Still I told my daughter to watch her credit card for charges...because I don't trust them...she should be getting a refund for a some of the service she just paid. I still have my fingers crossed...
Again thanks for posting the (310) 964-5000 DirectTV corporate office phone number IT WORKED !!!

i ;used to live at 573 isbella ave and than i moved to 213 5th st apt 2-c charleroi pa 15022, all in the same small town due to the other occupants of my former address ithey had direct tv installed and for one te old work order was used with old addressof 57 idabella ave and than insteadf of it being pulled out through error and new installe in my new address of 213 5th st apt 2-c charleroi pa 15022 its still there and my wife hlas tried to get it moved here but your people have been rude and ;unhelpful, last resort is to contact you and the att. geneal here in pa, e and let them settle the case but i think youll be able to do the job for us thank you

In December of 2008, I signed up to get Direct tv installed. After listing options I was showed that my bill would be $48.86 a month. I thought this was all I needed to do to receive all the rebates that are mentioned in their literature. Service and installation was no problem. In January got billed for $68.86 a month. Called to see what the problem was about the rebate deal. They said in did not go through on line but I could get it now plus an additional savings by paying through a credit card. So I enrolled in that thinking everything taken care of. In February got credit card statement showing still $68.86.. Called again ..they said they have to wait till the rebate was received THEN they give you the discounted rate. I was told it was NOT received in January but will go into effect now. But they will not credit my account for Jan or Feb for the difference. Why do they think I called them in January?? No where in their ads do they say when the rebate will go into effect or that they have to wait for awhile. I think this is completely misleading.