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angry
January 17, 2009
No Install
Called 4 days ago to have serive installed so that I could get 1 channel my cable operator does not have. My appointment for installation was this morning betwen 8-12pm. I was called at 10:02 am from the installer telling me he was on his way over with broken english. So far not so bad. About 5 minutes later I get a call from Direct TV telling me the installer should arrive within an hour. This seemed strange but I went with it. The installer arrived about 5 minutes after that call and we went upstairs to my smart box (where my cable outlets go) I live in a new house and new community so i needed the installation done as concealed as possible. I told him I wanted the dish mounted in the back of the house (like my neighbor) and the wires broght into the attic then down into my smartbox. This is about 15-20 feet long of wire. He told me that he didn't have time and he forgot the tools to do this installtion and that I would have to reschedule - or - install it the way he wanted which was to install the dish on the side of the house and tack wire outside and inside to my smart box. I said no way!
I called Direct TV (the call was 72 minutes long) and they said I had to call the contractor to work things out. This was unacceptable and I got them to try and contact the contractor. For over 45 minutes they tried with no success. A Direct TV supervisor said I would be installed today and I would be contacted. I am still waiting for install at 6pm which I will be cancelling!
Advice... cable is the true professionals in this business!
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Direct TV
January 16, 2009
billing
We are not receiving our bill and have been charged with late charges. We don't have our bill for January.
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Gar Peterson
January 16, 2009
Bait and Switch
I have been with Direct TV for 7 years. I purchased my recievers when I started the service. In December 2008, I called due to the failure of my DVR. Direct tv was more then happy to replace it for free. they also stated that they could replace all the other boxes for free since I have never had any replacements for the contract...
But the reason I called was to try to have my bill reduced and said that I did not want to have anything done with the recievers unless that was possible. They said they could reduce my bill by $15 a month for the next year and it would go back to normal if i did a 2 yr contract and ...
So... i call back to validate and verify that what they said was going to happen.. what a shock that i find it was not true
first call... was told i should be happy for the free recieves and that direct tv would never do any credit for $15 a month. I asked for a manager.. was put in wait hell for an hour.. finally hung up
second call... asked for verification again.. was told that there was no credit on the acount... asked to speak with someone about shutting the account off and shipping the equipment back.. was sent to account disputes.. and was then told if I did shut the account down ... i would be charged up to $500.oo. I explained that the only reason that i went into the contract was due to the fact I was going to get a reduction in my bill.. and she told me there was no record of that.. Asked for a manager.. explained what had happened... she said she would credit my DVR cost ($5.95) for 23 months and put a credit on my account for 12 months of ($10.00). Also told me Direct TV can only do up to $10 a mont of a credit. probably to prevent the service desk staff from giving away the world.. LOL...
So the moral of the story... If you do business with them.. get it in writing before you commit to any contract. have them email it to you or have them give you thier personal number and the location they are in...
because they will LIE to get you to do a contract... BECAREFUL !!!
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Madds0963
January 15, 2009
Billing
Direct TV wants me to pay a bill that is not due for 10 more days. I have a past due balance to of 141. to restore service and they will not restore until I pay 280. that my statement says is NOT DUE until the 25th of the month. Today is the 15th. Direct TV has never had good customer service. I have put in 4 calls to them today. They claim in order to talk to a supervisor they need to take a call back number and return your call... Its been 3-4 inbetween calls and I still have not received my call back that they promised. DO NOT USE DIRECT TV... Stick with you local cable company and you are sure to have excellent service compared to Direct TV.
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Sandra
January 15, 2009
Installer thefts
I recently ordered service from Direct Tv and they sent over two installers who stole my i-pod and proceeded to make inappropriate sexual passes at my 20 year old daughter who was trying to keep an eye on them and do her schoolwork.
When i called to complain, the Direct TV supervisors were totaly insensitive and have failed to rfeturn my calls or respond to the letter i sent to the direct tv CEO. I believe this company and its supervisors are very insensitve or simply care only about selling their service and making a profit. I tried to express my concerns that these guys stole from me and were making sexual and harrasing coments to my daughter.The supervisor at direct tv proceeded to tell me that everything i just told him, were just allegations, and if they took any kind of action, they would be admitting to being guilty.
Maybe we should all get together and submitt a class action law suit against this company!
Sandra
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Ann
January 15, 2009
Bad service
Diconnected sevice on the 13th of jan 09 but statement said i had until the 25th of jan 09 to take care of the payment, and the error was not my fault, i called the same day i received the notice and was told that a supervisor would call me on 2 seperate calls i made, i was never called and my service was cancelled, i was lied to on 2 seperate conversations that i had with thier representatives.i was given credit because of mistakes on my billing statement.then i received a past due bill which was incorrect.
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TonyG630
January 13, 2009
Refused to repiar
I called because we lost our satellite signal porbably do to snow and ice. The dish is not accessable to me so I tried to make a service call for them to come check to also make sure it did not get knocked out of alignment. They said they accnot send a technican out for "liability" issues. I bet If I was ordering new service they would come out. The female cutomer rep said you will have to wait for the snow and ice to melt. I told her this is Chicago in Jan. it is not melting anytime soon. She said there was nothing she could do. So I cancelled on the spot and called Comcast.Then Direct TV calls back saying they would send someone out. But we told them to forget it we are not going through this several times a winter. They have called twice asking why we canlleed I told them not to call me anymore.
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S. Hosmer
January 13, 2009
They don't even want your business
We tried to order service from them to replace our existing service with Dish Network in order to save $. They set up an installation date for a Sunday between 8-12 noon. At 1:00 we decidede to call to see where they were. Direct said there records showed it had been delayed and would now be between 3-5pm. We were aggrivated that we had sat home waiting and they had not bothered to call. Anyway we said ok- things happen. Dish said they would give us $100 credit for the inconvenience. The technician called at 2:15 to say that it would be 3 to 4 more hours before he could get to our house. Still we were hopefull. at 5:00 we left messages on his cell- no return calls. At 6:15 the installation subcontractor called to see if the installer had been there yet; we told her NO and that he hadn't returned our calls. Another call to Dish and we were told a local representative would call the next day to work it out. The installer called back angry that we had contacted Dish and his company and said he was on his way. Now it is 7:30pm completely dark and he wants to come to climb on the side of our house to begin what would be a 2-3 hour installtion. We were not about to let this flake on a ladder on our property at this point. He became angry and rude. He told us that he didn't like to work on Sunday anyway and that he had had a terrible day. Imagine that- he has had a bad day! What about our day? In this economy I am certain there are people who would love to take his place and be employed- earning $ for their family. Step aside joker and let someone who wants to work do the job! The next day brought 0 calls from the local provider. We called Direct back again and they could really care less. They said they had no control over who came to our house (very scary!) and that we could just cancel the order if we were not interested in having the same installation company. We told them just what we thought of their customer service and company and requested a formal letter acknowledging the cancellation of our order. They lost hundreds of dollars for the next years and 6 onths, and couldn't give a rip. I hope they sink like a fat rock in this economy! BEWARE companies who don't even want your business.
DO NOT USE DIRECT TV!!!
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rsanchez
January 12, 2009
Monthly payment is not what I agreed on
When I signed up for cable with this provider, I signed up for a package amount of $39.99. Unbeknownst to me, I was supposed to submit a "rebate" within 60 days to be charged this amount. Well, I called on a different matter and was informed that I was being charged $90.00 a month instead, which I can not afford because I missed the 60 day deadline by 2 days. I spoke to numerous people, all rude, to try and get this resolved. I even asked to speak with the Supervisor and was informed that I would be on hold for around 15 minutes. I then stated that I would prefer to cancel and was then informed that I would have to pay the penalty fee of almost $500.00
I find this abusive and taken advantage of.
Please advise.
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liedto
January 10, 2009
False discount prices
Direct TV offered me a discount price to come back as a customer. Regular price would have been $57.99 for the Choice extra package, but as a returning customer I was told that I would only have to pay $34.99 a month. Due to that exiting deal I canceled my services with Comcast and had Direct TV installed. A few days after the installation was complete I logged into my direct tv account and realized I was being billed the full amount of $57.99 a month. I called to question my bill and was told by a Direct Tv representative named Brian, that that promotion is only for new customers and that as a returning customer I did not qualify for the discount. Even after informing him of the promotional letter offering the discount he insisted that there was no such promotion being offered to returning customers. I offered to fax him the promotional letter and he said that it wasn't necessary and that there was nothing he can do for me.
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