Direct TV
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1 stars | | (1617) |
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Category: Entertainment
Contact Information Orlando, Florida, United States
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Direct TV Reviews
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PS Rose
December 12, 2008
fraud/lies/theft
In October I telephoned Direct TV sales to enquire about the 'Cricket Ticket' After speaking with a sales person and supervisor I bought an HD package and Cricket Ticket. On installation (by a very surely individual) I found no Cricket. I telephoned customer services and spoke to a number of people including the international dept. I was told the 'Cricket Season' was 'over' and there was no future schedule available. As I had only bought Direct TV for Cricket I cancelled the service straight away having been connected for about 30 mins.
I had paid $428.17 fraudulently obtained by Direct TV -$300 as a differentiated payment as I have no credit rating in the US. I am told I will receive no refund. This is THEFT. I was not informed that my $300 was a gift to Direct TV...Their customer service people are laughably unhelpful and I was 'cut off' by financial disputes!
I have, as a last ditch effort e-mailed the office of the Vice-President for customer relations before utilizing the Small Claims Court.
It is unbelievable that a company can operate in such a scandalous fashion in todays America - any advice is welcome.
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dustin england
December 12, 2008
the bill is not mine
I keep getting a bill for direct tv service that I have never had Im only 20 yr old and live with my aunt I have never ever had direct tv I keep getting billed for 453.99 and now it has been turned over to your law f irm need something done about this.
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ratty
December 12, 2008
stealing from the eldertly
I scheduled a repair for my parents (actually correction of initial installation that was never completed last FEB!!), and was assured that my parents would not be charged. The service man came in this morning, did the job, then told my father he wanted 30 dollars or would submit a bill for 85. My father, a fearful 85 yr old with an invalid wife, complied. Cash. No receipt. I am appalled and disgusted. I would like to know who the man was and what will be done to keep him from doing such things in the future. I am considering calling the Philadelphia Police. Further, I have been on hold for 40 min now waiting for local Cust Service.
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Ralf
December 12, 2008
Overcharged
I had DIRECT TV for over 2 years and fulfilled my 2 year contract. I called them to cancel. They told me they were going to charge me an Early termination fee and a total charge for about 217.00. So I filed a Dispute with the Better Business Bureau whom has been very helpful at resolving disputes about different things in the past. And decant company's Do work with you.
Not DIRECT TV they came back and said I Owed 610.00 How did it go from 210.00. to 610.00. I know other people who have had problems with Direct TV and they don't care. I just want to Warn people about DIRECT TV so they DON'T have the same problem. To STAY away from this company. I was warned a year ago by a friend about them and told myself this wont happen to me. Will it did. I am very upset about this.
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Mike
December 11, 2008
Overcharged
I had DIRECT TV for over 2 years and fulfilled my 2 year contract. I called them to cancel. They told me they were going to charge me an Early termination fee and a total charge for about 217.00. So I filed a Dispute with the Better Business Bureau whom has been very helpful at resolving disputes about different things in the past. And decant company's Do work with you.
Not DIRECT TV they came back and said I Owed 610.00 How did it go from 210.00. to 610.00. I know other people who have had problems with Direct TV and they don't care. I just want to Warn people about DIRECT TV so they DON'T have the same problem. To STAY away from this company. I was warned a year ago by a friend about them and told myself this wont happen to me. Will it did. I am very upset about this.
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Tracy
December 9, 2008
Installation/charges
From the Direct TV salesperson to Istallation and billing, this company operates in the most fraudgelent, underhanded way of any company I have ever dealt with. The salespeople will say anything to get you to take the bait, even lie and the technicians that install the dish and cable are not even properley trained in doing so and communicate none of the installation process with the customer who is having the work done. They have no regard for your personal property and don't care how you feel even after the damage is pointed out to them. My home was seriously damaged from Direct TV installation and their Quality Lead even came out, took pictures, wrote up a report and told me this was a bungled job and it would have to be re-installed. I was promised a senior tech ASAP and after waiting and not hearing anything from Direct Tv, I called a week and a half later to find no work order oredered. I cancelled my service with them, and now am being billed a $500.00 early cancellation charge. I have called and tried to talk with their customer service, who really need a job titled auto response team with no knowledge of anything, and was told I owe and they would do whatever it takes to get it, even ruining my credit. I am now going through damage claims specialists in Oregon, hiring a general contractor, had to have an electrician fix my wiring in the attic from the fault of the direct tv tech messing with it, and now trying to fight just to keep my credit in good standing. DON'T EVER HAVE DIRECT TV INSTALLED!!!
You'll regret it.
Thanks for listening, Tracy
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Victor B Annan
December 9, 2008
unauthorized withdrawal of funds from my checking account
I ordered a cable service on Nov. 23rd for $52.99. I was promised 100 or more channels with some local sports channels including CNN in addition. The service was restored on Nov.23 on Nov. 24 while at home I decided to view an NBA game on a local channel but as soon as I went to that channel, I was asked to pay to view the NBA game. Secondly, I couldn't get CNN as promised by Direct TV representative. Therefore, I called an canceled my order within 24 hours. I persistently asked the rep. whether I will be billed for any penalties and the lady said no. To my surprise Direct TV went ahead and debited an amount of $295 from my checking acoount unknown to me. I just realized that this week 12/5/08 when I received my account history from my bank. I called immediately and reported the withdrawal of the unathorized amount from my account and said they will get back to me but as of now I have not heard anything from them yet. I want my $295 back immediately. This is fraud and if I do not get my money back I will sue Direct TV.
When this incident happened I returned their receiver and the cable remote to them within four days and even at that time when I called and asked them whether I will be charged extra for canceling the agreement within 24 hrs they said no. However, they went ahead and debited my account of $295 of which I want that money back immediately. Thanks
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Erik Norback
December 9, 2008
over charged
I signed up for direct tv on a promotional of 34.99 plus tax 37.33 the bill came thru for 60.33 ? after calling to inquire on the difference I was told you had to call to set up the 23.00 discount affective immediately. The next month the bill came thru for once again 60.33? Once again calling to inquire as to why, I was then informed that it takes 6 to 8 weeks for the discount to be applied. the failure on behalf of the Direct TV representative caused 2 transactions in my checking account to bounce@ $30.00 each.Had I been given this information before hand I would have been able to properly budget my finances. If you or I were to steel money from any source we would be charged as criminals . Although they did not physically steel from me, their negligence has led to my loss. During this conversation I asked for a supervisor several times (denied).At no time was I ever rude to the Representative (Stephanie) who actually was very rude to me stating she has explained every thing to me and there was nothing else she would do, then hanging up on me. To Stephanie, I hope you are satisfied with you outstanding customer service. signed, DOESN'T ANY ONE REMEMBER THE BOSTON TEA PARTY!
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Jim Luttinger
December 7, 2008
Customer service
When calling your "Technical Dept." they knew about the so called engineering problem with the local Fox channel. The offered no apology, no estimated time of repair, no compensation, and no understanding of human compassion. Most of all no understanding of business! I told Debbie to make a phone call to find out when it will be repaired and she said she can't! Ugh! Why, does she not have fingers or a phone or a professional expertise to call the engineers of is the problem that she knows it will never be fixed and this is what she is being told to say? When I said I would find another carrier if you can't give me an answer she replied " That's up to you". Wow what is a CEO going to do if the customers all leave because of this "go @*&%$# yourself" attitude. I wish I could afford to throw away paying customers like you do! Oh well, I guess the taxpayers money will bail you out when you go belly up. For now Verizon-Direct-tv package is on the outs for timewarner cable with the magic jack.
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December 4, 2008
dishonest business practices
anyone who is totally fed up with direct tv business lies and fraudlent practices, and wants to do something about it please contact me via e mail. or send a lett to the office of the president.CHASE KERRY, PO box 6550, greenwood village, Co. 80155-6550
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