On Monday March 07 2011 at 7:00 PM, I called Direct TV to complain about a black square “the size of Direct TV logo” on the bottom right side of the TV. The technical support guides me for troubleshooting to resolve the problem. She told me that she can’t help me and I need to call the TV manufacturer “VIZIO” maybe they can help otherwise I need to call back to issue a damage report. The VIZIO TV customer support told me that there is a picture stuck in that spot and cause to burn the TV ”Case #1530338”. I Called back Direct TV to Issue a damage report and she told me that she cant do that because it is not related to their equipment Which it was caused by their equipment. I requested to talk to her supervisor. After few minutes the supervisor talked to me her name is Denise, she was aggressive, doesn’t want to listen, and her respond was defensive without evaluating the problem. She was telling me that the equipment will not cause that problem therefore they would not compensate me for the damage caused by their logo. I tried to reason with her by telling her that the only equipment is connected to the TV is the DTV receiver. She still was saying that it is impossible that their equipment will cause the problem. I requested if a technician would come in and evaluate the situation maybe DTV equipment caused the problem. She did not agree. As a result I found that it is no use talking to someone that doesn’t want to listen to the customer complains.

I don’t Appreciate DTV treatment and not been responsible for their equipment. At least they should investigate the problem and if it was the reason for the damage to my TV then they should compensate for the damage instead of training their supervisors to defend their product without listening to the problem positively to improve their product.

We signed up for Direct TV last Nov. The initial installation was done poorly. We got very bad signal, wrong platform for business usage.
After a few weeks 2 new installers showed up again without the right platform and left. In January finally we got a third installer who said we needed a signal booster installed it and left.
Last week, the signal booster got so hot that it melted the cable and our business smells like burnt tire and almost burned the place down.
Last Sunday finally a technician showed up and told us the cable was grounded the wrong way and it caused a built up of static electricity.

I called to complain about the service and demand a rebate of what we have been paying them up till now.
It is under consideration but no promise of refund, I said I want to cancel my contract if they do not grant a refund but that is not accepted either.

What kind of business is this? Promise of a good service but after 4 months all I got was that I should sign up for a SERVICE CONTRACT.

I say just stay away from them.
The technicians are all sub-contractors, do not get paid for fixing problems as much as installing them. So they will not fix other technicians mess.
The company gives you a different bill each month. Go with the cable companies, at least you can go to their local office.

we had direct tv as our satellite provider, sold our house and supposedly susspended our service for six months or so we thought. we were given the option to do so by direct tv because our account was paid in full. we took this option because we moved into an apartment building that didnt allow dishs on the side of the buliding or holes to be put into the structure either. we had full intentions on continuing our service as soon as we purchased another house. after two months of our supposed suspension of service we recived a phone call from our bank stating that direct tv was attempting to withdrawl over $900 from out checking account via our debit card. this amount was for a months unpaid service equipment fees and god only knows what else. thankfully our bank knows that direct tv are scamers, and they immediatly cancelled our debit card so that direct tv wouldnt have acces to the money in our account. since then we have recieved numerious harassing phone calls from them trying to collect this outstanding debt. i dont get how they expected us to know that they assumed we owed this to them when we had not been contacted by phone, mail or e mail in two months time. sorry for rambling but seriously direct tv is a huge joke from start to finish. i would not recommened them to anybody, not even people that i dont like very much. we now have comcast, awesome service, selection, and a great price oh yeah and did i mention no contract. i guess my first clue that direct tv sucked should have been that when they ask you to sign a two year contract thats them not having confidence in their product. i guess the moral of my very long complaint is DONT SIGN UP WITH DIRECT TV, THEY WILL SCREW YOU OVER!!!

I was promised a promotional rate of $29.99 a mos, when I signed up for the service. However, they never honored that rate, but charged me the going rate of $57 @ mos . Come to find out, if you are Mexican you get $12.95 rate per mos, so we Americans has to supsidise their rate, along with all other benefits they get, such as free schooling for their kids and free healthcare.
I am trying to get hold of the CEO, but of cause he is not available. They would not give me his address or phone number.

In Nov of 09 I called to cancel my service, ( been a customer for 2 years). They offered me a new HD box and free hbo/shotime for 6 months and a cheaper plan to stay. I agreed, what they didnt tell me was It meant I had agreed to another 2 year contract, how could I agree if they didnt tell me? well theie supervisor claimed by accepting the upgrade constituded agreement. This is a total scam so beware. I am battling with them over 187.00 early termination fee after being with them for 3.5 years. They also claimed they sent an email and a letter stating the agreement. I do remeber getting the standard agreement they send every year, I guess If i read it it means I agree? no where in any letter did it say by accepting this offer you committ to a 2 year contract. I am thinking class action lawsuit..anyone in?